topic Re: Plan partially Expired in Get Support

Plan partially Expired

mikasik — Thu, 06 Jan 2022 06:44:04 GMT

I’ve seen couple posts with a similar issue, I can make calls as I have banked minutes but can’t seem to receive them. I can access voice mail.

Re: Plan partially Expired

Anonymous — Sat, 10 Apr 2021 16:22:44 GMT

@mikasik : I think even older provincial plans were affected by a poorly executed revival of provincial plans recently...now dropped. You'll need to contact the moderators.

I think that Expired can be ignored.

Re: Plan partially Expired

mikasik — Sat, 10 Apr 2021 16:27:32 GMT

Thanks I’m just waiting to receive an important phone call..

is there a list of moderators anywhere I can’t seem to easily find them.

thanks

Re: Plan partially Expired

Dunkman — Sat, 10 Apr 2021 16:30:30 GMT

@mikasik

Maybe try rebooting your phone. Network reset of phone.

Otherwise, to contact moderator

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan partially Expired

hTideGnow — Sat, 10 Apr 2021 16:31:28 GMT

You can try to message them directly but this might in fact be a slower way:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Maybe you message them first and open ticket as well,

https://widget.telus.tiia.ai/publicmobile/publicmobile.html, then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

The answer time varies, sometime they reply as quick as 2 hours.:

Re: Plan partially Expired

mikasik — Sat, 10 Apr 2021 16:32:40 GMT

Thanks everyone I found the recently online list and messaged the first one I saw. Cheers and thanks for your help!

Re: Plan partially Expired

Dunkman — Sat, 10 Apr 2021 16:34:38 GMT

@mikasik

@mikasik wrote:
Thanks everyone I found the recently online list and messaged the first one I saw. Cheers and thanks for your help!

Hopefully, that moderator will respond. The best way is to submit ticket to moderator_team as described above (instead of individual moderator). Likely faster response time.