topic Re: No Service - Random phone #s in Get Support

No Service - Random phone #s

tdc774 — Thu, 06 Jan 2022 06:44:03 GMT

I haven't had any service over the past 1.5 hours. I tried taking SIM out, restarting phone, etc. Cellular is on, airplane mode off.

I checked my statement on my public account, and oddly, unidentified phone numbers are showing up in my call log, ever since I lost service. I never placed any calls as I had no service.

Help 😞

Re: No Service - Random phone #s

Jb456 — Tue, 05 Jan 2021 00:19:50 GMT

@tdc774

Click change SIM card in your account. It will show you last 4 digits of sim. Take sim out of phone.

Do they match?

Green arrow

Re: No Service - Random phone #s

Jb456 — Tue, 05 Jan 2021 00:21:13 GMT

@tdc774

If they don't you have Been a victim of simjacking.

Click plans and add-ons then lost/stolen mark it as stolen to block whoever has access to your account sim.

Then immediately start changing all your passwords and check your financials for fraud.

Then open a ticket for moderators.

Or private message them at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Let us know!

Re: No Service - Random phone #s

hairbag1 — Tue, 05 Jan 2021 00:26:07 GMT

@tdc774...

don't wanna scare you but ...keep a close eye on your credit card / debit card / savings accounts for the next few days.

Re: No Service - Random phone #s

cavemantoronto — Tue, 05 Jan 2021 01:14:46 GMT

@tdc774 wrote:
I haven't had any service over the past 1.5 hours. I tried taking SIM out, restarting phone, etc. Cellular is on, airplane mode off.

I checked my statement on my public account, and oddly, unidentified phone numbers are showing up in my call log, ever since I lost service. I never placed any calls as I had no service.

Help 😞

This could be a phone issue or network problem. Do the outgoing phone numbers end in 4001? Those aren't outgoing calls. The details say outgoing but those are only calls forwarded to voicemail.

Re: No Service - Random phone #s

computergeek541 — Tue, 05 Jan 2021 02:16:55 GMT

Re: No Service - Random phone #s

tdc774 — Tue, 05 Jan 2021 17:20:18 GMT

OP here. Turns out the SIMs didn't match so I did deactive the SIM through my account. I PMed the mods but got no response yet. How do I open a ticket? Thanks.

Re: No Service - Random phone #s

Jb456 — Tue, 05 Jan 2021 17:29:41 GMT

@tdc774

Or private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service - Random phone #s

tdc774 — Tue, 05 Jan 2021 17:50:16 GMT

I PMed about 8 hours ago.

Re: No Service - Random phone #s

Jb456 — Tue, 05 Jan 2021 17:57:33 GMT

@tdc774 have you set your account to lost /stolen from my other posts yesterday? To block the scammer from having access to your number?

Moderators standard response time is 24/48 hours but usually quicker. You'll have to wait till they get back to you.

Your other option is to go to a Walmart or London Drugs if you have that in your area and purchase a new sim card. DO NOT activate it. You have to go into your account and click "Change sim card" and put the new sim number in. Then all your info and number will be transferred to new sim card and you'll be good to go again. Or wait for moderators as they have a way to get everything back on the card you currently have.

Re: No Service - Random phone #s

tdc774 — Wed, 06 Jan 2021 00:18:49 GMT

Would I be able to keep my number if I do the change sim option?

Re: No Service - Random phone #s

dabr — Wed, 06 Jan 2021 01:56:30 GMT

@tdc774 wrote:
Would I be able to keep my number if I do the change sim option?

@tdc774 Changing the SIM in your account doesn't affect your number or plan, so yes you'll keep your phone number.

However, did you change your login/passwords for PM and other accounts that may have been compromised because of the SIMjack?

Re: No Service - Random phone #s

Jb456 — Wed, 06 Jan 2021 02:00:26 GMT

@dabr nice catch! Missed this one in my notifications.

@tdc774 Yes you'll have your account back and same number. As Dabr mentioned make sure all passwords are changed

Re: No Service - Random phone #s

tdc774 — Wed, 06 Jan 2021 11:53:06 GMT

I changed the SIM as per instructions. Now I have service, but cannot place calls. Instead I get a message "Sorry, we cannot complete you call". Maybe it just takes a while?

Re: No Service - Random phone #s

Jb456 — Wed, 06 Jan 2021 12:12:08 GMT

@tdc774 When this first started we mentioned to use the Lost/Stolen feature. Did you do that? If you did have you removed it?

Does anything work?

Text?

Incoming calls?

Data?

What plan are you on? $15 by chance with limited outgoing minutes?

Calling a Canada number?

All numbers or one specific number?

Re: No Service - Random phone #s

tdc774 — Wed, 06 Jan 2021 15:24:00 GMT

Thanks everyone. Turns out I had forgot to resume service.