topic Re: How can I reactivate the same plan ported out to a different carrier. in Get Support

How can I reactivate the same plan ported out to a different carrier.

amit — Tue, 04 Jan 2022 18:43:27 GMT

Hi,

How can I reactivate the same plan I had ported out to a different carrier by mistake. Pls help as I want the same the plan back. Its only been 3 days.

Re: How can I reactivate the same plan ported out to a different carrier.

Griff — Mon, 29 Jun 2015 03:21:47 GMT

Hey @amit

Once you port a number out, especially on prepaid, it is removed from the system, if you had been on a grandfathered plan you have no lost that plan and access to live agents for customer service.

If you're interested in re-joining Public Mobile, you can sign up at the BETA page, once a spot becomes available you will be sent a SIM card and can activate under the new plans.

Re: How can I reactivate the same plan ported out to a different carrier.

amit — Mon, 29 Jun 2015 03:59:26 GMT

Hi,

Does it mean we lost the old plan? It was just a mistake from my Senior Dad. If you can pls make an exception. I would appreciate if you can help us. He had 25 dollars 32 countries unltd calling plan.

Amit

Re: How can I reactivate the same plan ported out to a different carrier.

Griff — Mon, 29 Jun 2015 04:03:52 GMT

Hi @amit

I don't work for Public Mobile. I'm just a customer, everyone who posts on here is a customer except the users with names like

Firstname_LastInitial followed by a small Public Mobile logo next to their name.

But yes if you ported out your number you've lost the plan, when you port a number out to another carrier you're cancelling service with the carrier you ported from.

Re: How can I reactivate the same plan ported out to a different carrier.

chukdefatey — Mon, 29 Jun 2015 14:01:44 GMT

@amit wrote:
Hi,

Does it mean we lost the old plan? It was just a mistake from my Senior Dad. If you can pls make an exception. I would appreciate if you can help us. He had 25 dollars 32 countries unltd calling plan.

Amit

I find it hard to believe that a Port out was mistakenly done. Also to add there wasn't a Plan on PublicMobile for $25 that had unlmited calling to 32 countries. Your Dad may have assumed he had unlimited calling to 32 countries for $25 when in fact it was not the case.