topic Problem in Get Support

Problem

Tom420 — Thu, 06 Jan 2022 06:43:33 GMT

I didn’t know my sim was deactivated and I updated minutes off my house phone onto my old number . What should I do. I need to speak to an agent but it’s being a pain

Re: Problem

JK8 — Sat, 10 Apr 2021 06:49:26 GMT

@Tom420 wrote:
I didn’t know my sim was deactivated and I updated minutes off my house phone onto my old number . What should I do. I need to speak to an agent but it’s being a pain

Could you explain in detail what the issue is? I’m not sure what you mean above.

Re: Problem

Justin2323 — Sat, 10 Apr 2021 07:17:39 GMT

Be patient use simon

Re: Problem

mimmo — Sat, 10 Apr 2021 11:29:45 GMT

@Tom420 there is no phone support only private messaging via moderators , best way is to initiate a support request via the chatbot lower right corner .

Don't really understand your issue is your plan suspended? Why don't you reactivate your sim by adding funds?

Or is it you added the add-on to an account you no longer wish to use?

Re: Problem

esjliv — Sat, 10 Apr 2021 11:29:52 GMT

@Tom420 wrote:
I didn’t know my sim was deactivated and I updated minutes off my house phone onto my old number . What should I do. I need to speak to an agent but it’s being a pain

@Tom420 ,

If SIMon bot is causing you grief, use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

I cannot tell really what you are asking, but if your plan failed to renew due to Autopay, call 611 to make a payment to get your services working.

If this is not what is going on, please provide more info.

Re: Problem

Spudster — Sat, 10 Apr 2021 12:34:27 GMT

@Tom420

If you are certain the SIM is deactivated (and not just expired requiring manual payment to reactivate):

Here's where you can purchase a new SIM card:

https://www.publicmobile.ca/en/store-locator

Once you have it, here's how you proceed:

https://activate.publicmobile.ca/

If you need to contact Public Mobile agent, click here

If you need live assistance during any new activation, click here for live activation assistance.