topic Re: Plan expired in Get Support

Plan expired

Silkeyeyes — Thu, 06 Jan 2022 06:43:29 GMT

Hello

1. My account is saying that the plan has expired but I am on autopay

2. I can not check my messages because my account is saying that it is expired.

I am on autopay. What ami i suppose to do?

Re: Plan expired

Anonymous — Sat, 10 Apr 2021 04:02:07 GMT

@Silkeyeyes : What messages? If you can still call in/out, text in/out and browse the internet then the plan will renew overnight and your services should keep working.

Or did this happen some day earlier?

Re: Plan expired

JK8 — Sat, 10 Apr 2021 04:03:34 GMT

@Silkeyeyes wrote:
Hello
1. My account is saying that the plan has expired but I am on autopay
2. I can not check my messages because my account is saying that it is expired.
I am on autopay. What ami i suppose to do?

Are you up for renewal? If you are, that is the normal message you see in self service at renewal time. As long as all your services are working on your phone you can ignore that expired message in self service.

Re: Plan expired

Silkeyeyes — Sat, 10 Apr 2021 04:05:01 GMT

the phone can receive calls in and out and text messages but I can not check my voice mail

Re: Plan expired

Silkeyeyes — Sat, 10 Apr 2021 04:06:12 GMT

this just happened today. I can not check my voice mail

Re: Plan expired

Anonymous — Sat, 10 Apr 2021 04:06:20 GMT

@Silkeyeyes : When were you last able to check your voicemail? What happens if you dial 17785804001?

Re: Plan expired

Silkeyeyes — Sat, 10 Apr 2021 04:18:45 GMT

yes

Re: Plan expired

TheGx — Sat, 10 Apr 2021 05:21:22 GMT

@Silkeyeyes :So what happened? Everything working again?

Re: Plan expired

esjliv — Sat, 10 Apr 2021 11:39:37 GMT

@Silkeyeyes wrote:
Hello
1. My account is saying that the plan has expired but I am on autopay
2. I can not check my messages because my account is saying that it is expired.
I am on autopay. What ami i suppose to do?

@Silkeyeyes

1 -

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount (through SELF SERVE or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" Button
Then, Select Resume/Reactivate Service
Reboot your phone.

2 -

You are referring to voice messages? What happens when you hold down the "1" on your dialer?

If you plan IS expired you can still call 611 OR Log into your Self Serve account

Re: Plan expired

Silkeyeyes — Sat, 10 Apr 2021 16:06:39 GMT

ok thanks for the info

Re: Plan expired

Silkeyeyes — Sat, 10 Apr 2021 16:08:23 GMT

I just manually added funds to the account and all is well now. I think mabye some issue with autopay. I will see how next month goes. Thanks for the help