topic Re: in valid pin in Get Support

in valid pin

dannielletraver — Thu, 06 Jan 2022 06:43:27 GMT

ive bought 2 phone vouchers now and they both say invalid oin when im adding mins y

Re: in valid pin

hairbag1 — Mon, 04 Jan 2021 00:08:11 GMT

are you using the actual 12 digit pin number ? Where did you get the voucher as some vouchers aren't "activated" until several hours after the sale.

Re: in valid pin

dannielletraver — Mon, 04 Jan 2021 00:23:29 GMT

no ive been sim hacked

Re: in valid pin

dabr — Mon, 04 Jan 2021 00:28:20 GMT

@dannielletraver wrote:
no ive been sim hacked

@dannielletraver If that is the case then log into your account and freeze it by selecting Plans/add-ons tab and reporting the phone lost. Also change your password for your account login, including your CC/bank accounts if you use your phone for verification purposes.

Then submit a ticket/message to moderators either via the chatbot bubble bottom right of this screen or by clicking the envelope icon top right to Moderator_Team ASAP.

Re: in valid pin

Anonymous — Mon, 04 Jan 2021 00:31:48 GMT

@dannielletraver wrote:
no ive been sim hacked

Being "sim hacked" wouldn't stop you from entering vouchers. Getting fraudulently ported out sure.

Did you try 12 digit number sets on your voucher in the 611 service?

Re: in valid pin

darlicious — Mon, 04 Jan 2021 00:35:05 GMT

@dannielletraver

If you have lost your service on your phone and the last 4 digits of your sim card do not match in your account then you have been sim jacked. Follow @dabr instructions to report your phone lost/stolen and change your password. Check your financial accounts first and contact your banks fraud department then contact the moderators.

Re: in valid pin

dannielletraver — Fri, 08 Jan 2021 15:44:00 GMT

ive bought a new sim card and the same thing is happening im pissed im leaving public mobile and will be sure to make public what a **bleep** company this is

Re: in valid pin

CS_Agent — Fri, 08 Jan 2021 15:59:47 GMT

@dannielletraver

Please check your private messages.

Public Mobile Moderator Team

Re: in valid pin

Evtrep2006 — Tue, 19 Jan 2021 21:00:41 GMT

Ok thanks.