topic Re: email address change in Get Support

email address change

TeresaU — Thu, 06 Jan 2022 06:43:25 GMT

Can you change the email address associated with your PM account? Not the community email, but the main PM account.

Re: email address change

RosieR — Fri, 09 Apr 2021 21:32:57 GMT

Hi @TeresaU yes, you can but you have to contact the moderators to help you.

Two ways to contact the moderators:

Faster way – Click the chat bubble at the bottom right of the page or click this link >> type “talk to human" >> "account-specific question" >> "no, I need a human now" >> Click here to submit a ticket!
Slower way – Send a private message to the Moderators_Team here. You have to be logged in to your Community account for the link to work.

It may take up to 48 hrs (faster response these days) to receive a reply from the moderators. Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply.

Have a nice day

RosieR

Re: email address change

esjliv — Fri, 09 Apr 2021 21:30:57 GMT

@TeresaU wrote:
Can you change the email address associated with your PM account? Not the community email, but the main PM account.

@TeresaU Yes, the email can be changed associated to your Self Serve account. But, only Moderators can do it for you.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: email address change

HALIMACS — Fri, 09 Apr 2021 21:48:54 GMT

Hi @TeresaU

Yes you can. (per @RosieR & @esjliv posts above)

I would recommend you also change the Community e-mail address associated with the account IF you wish any Community rewards you may earn for Community activity to be credited to the service account.

You can change the Community e-mail by clicking your avatar top right, go down to My Settings, and updating it there.

Hopefully Public Mobile can grant users the necessary access to change their own e-mail address (username) for their service account someday...