topic Re: Payment in Get Support

Payment

Za16A — Thu, 06 Jan 2022 06:43:07 GMT

I am anabel to pay my bill

Thanks

Re: Payment

JK8 — Sun, 03 Jan 2021 06:30:42 GMT

@Za16A wrote:
I am anabel to pay my bill
Thanks

Can you give us more details. Are you using a voucher or credit card? Have you tried using self service or calling 611?

Re: Payment

darlicious — Sun, 03 Jan 2021 10:54:47 GMT

@Za16A

The easiest way to pay your bill if you dont have a credit card set up with autopay is to pay with a voucher thru 611. You can buy vouchers at London Drugs, Shoppers Drug Mart, Shell gas stations, 7/11 and Walmart that can be redeemed immediately by dialing 611 on your phone. Once you connect press ( 1 ) then press ( 1 ) again and enter the 12 digit pin #. Once its loaded successfully you will get a text confirming you have added funds to your account balance.

More examples of vouchers can be found here.....

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

Other retailers that sell pm vouchers and RTP (real time payments)....

https://www.publicmobile.ca/en/on/payment-voucher

Re: Payment

HALIMACS — Sun, 03 Jan 2021 14:01:36 GMT

Hi @Za16A

If you're referring to having an inability to pay, and not challenges navigating public mobile's online system, try contacting the moderators to explain your individual situation for possible solutions.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.