topic Wrong email address in Get Support

Wrong email address

volcanprincess — Thu, 06 Jan 2022 06:42:58 GMT

I have activated my sim card through a shop, but then they have entered the wrong email address, how could I change it ?

Re: Wrong email address

Triguy — Sat, 02 Jan 2021 19:36:29 GMT

You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Wrong email address

gpixel — Sat, 02 Jan 2021 19:36:36 GMT

@volcanprincess contact customer support mods

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

type "forgot log in information"
(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Wrong email address

kaytus — Sat, 02 Jan 2021 19:37:41 GMT

Can you log in to selfservice account?

You can change your contact info there, or you can MOD to modify your contact inf.

I hope it can help.

Happy holiday.

Re: Wrong email address

volcanprincess — Sat, 02 Jan 2021 19:48:59 GMT

How do I change it here?

Re: Wrong email address

JK8 — Sat, 02 Jan 2021 19:56:01 GMT

@volcanprincess wrote:
How do I change it here?

Only way to change your email/username is to contact the moderators using one of the methods posted above.

Re: Wrong email address

Hankdavid — Sun, 03 Jan 2021 05:50:44 GMT

You can change your email associated with your Public mobile account if you reach out to the moderators and submit a ticket. Simply login to the community and talk to the chat bot and request to submit a ticket after this will bring you to a page where you can choose that option and I’ll get back to you within 48 hours of your message office information helps.