topic Re: 4G is working but can't call out and receive calls in Get Support

4G is working but can't call out and receive calls

hoodzhj — Tue, 04 Jan 2022 18:43:25 GMT

I bought a new phone required a Nano SIM card. So I activated a new SIM card for this phone. Now the 4G data is working, but I can't call out and receive call via this phone. How to solve this problem? I have rebooted for several times, still not working.

Re: 4G is working but can't call out and receive calls

Cyber — Mon, 29 Jun 2015 01:11:37 GMT

@hoodzhj,

If you had a previous ACTIVE account with Public Mobile, you simply had to update your SIM card number in your account.

Why did you create a second account ?

Re: 4G is working but can't call out and receive calls

DK — Mon, 29 Jun 2015 01:32:16 GMT

@Cyber, I think he just put a new sim in existing account or at least that's the way I read it.

@hoodzhj can you tell what the phone is doing when you try to make a call. Did you change the plan to just data only by mistake?

We need some more details. Log in and tell us what shows under your plan details pls!

Re: 4G is working but can't call out and receive calls

makkahn28 — Mon, 29 Jun 2015 01:36:15 GMT

HI. Depending on your Handset, You may NOT be able to do Data and Talk + Txt at the same time.

Go into settings and see if you can switch off the 4G LTE and revert to 3G Mode.

That may Solve the issue you're experiencing

Re: 4G is working but can't call out and receive calls

hoodzhj — Mon, 29 Jun 2015 01:51:04 GMT

Yes, I just changed the SIM card under the same account. Now my account shows that the plan is Canada-wide Talk + Text + 1GB Data. I checked the IMEI of my phone on the web page, The system can't find my phone model. But I assume, if 4G is working, then this phone should be compatible to Public Mobile network too.

Re: 4G is working but can't call out and receive calls

DK — Mon, 29 Jun 2015 01:59:43 GMT

What phone is it? Make and Model? You might be ok for LTE bands for data but not 3G for calls! Can you send/receive texts?

Re: 4G is working but can't call out and receive calls

makkahn28 — Mon, 29 Jun 2015 02:01:01 GMT

@DK, I pretty much mentioned that. I learned pretty quick from observations

Re: 4G is working but can't call out and receive calls

DK — Mon, 29 Jun 2015 02:04:53 GMT

@makkahn28, I got what you said but I am thinking his phone doesn't have proper 3G bands.

Re: 4G is working but can't call out and receive calls

makkahn28 — Mon, 29 Jun 2015 02:08:32 GMT

Either that, Or His handset can't do Multitasking, 4G LTE Data and 3G Talk + Txt

Re: 4G is working but can't call out and receive calls

makkahn28 — Mon, 29 Jun 2015 02:12:04 GMT

IF It can only do one or the other, then LTE must be Disabled b4 using Cellular Function, and LTE enabled when you wish Faster speeds.

Now, if Handset can only do 4G LTE and 3G Frequency, 850/1900 3G, is not supported, then you may need to consider purchasing a New or used handset that's compatable with both

Re: 4G is working but can't call out and receive calls

hoodzhj — Mon, 29 Jun 2015 02:29:48 GMT

Just tested sending text under 3G and 4G, both are OK. If I disable 3G and 4G, then it shows only emergence call is available.

Also tried a Fido SIM card, it is OK to call out and in.

My phone is Huawei P8.

Re: 4G is working but can't call out and receive calls

Martin — Mon, 29 Jun 2015 03:07:51 GMT

Hello,

From reading the previous posts, it seems that the problem is with your phone.

Before purchasing a new phone, order a new SIM card. Check this site's home page in order to locate the link that says Order a SIM Card. In the interim, if you wish, do a hard factory reset, which will delete EVERYTHING on your phone, including any incompatibilities which may be causing the problem. Please backup everything that is important to you, such as phone contacts, videos, photos, documents, etc. because everything will be deleted, that was placed on the phone, from the day that it was purchased brand new.

Good luck!

Re: 4G is working but can't call out and receive calls

Martin — Mon, 29 Jun 2015 02:39:31 GMT

Hello,

Considering that your phone can work on 2G, 3G and 4G, are you certain that it is set to 3G and 4G, but not to 2G?

Re: 4G is working but can't call out and receive calls

hoodzhj — Mon, 29 Jun 2015 02:43:47 GMT

I set it to 4G/3G/2G. No options for disable 2G.

Re: 4G is working but can't call out and receive calls

Martin — Mon, 29 Jun 2015 02:52:34 GMT

Hello,

Unlike Rogers, PM has no 2G network. It's quite possible that your phone is attempting to function on 2G only for calls. If that is the case and if your battery is removable, remove it and your SIM for a minute or two while your phone's power is off. Reinsert both, making sure that each is firmly in place and reboot your phone.

Re: 4G is working but can't call out and receive calls

DK — Mon, 29 Jun 2015 03:17:37 GMT

Is this a dual sim phone?

Re: 4G is working but can't call out and receive calls

Martin — Mon, 29 Jun 2015 03:19:49 GMT

DK,

It is, and it is quite possible that the OP is using the wrong tray.

Re: 4G is working but can't call out and receive calls

hoodzhj — Mon, 29 Jun 2015 03:26:57 GMT

Yes, it is dual SIM.

This phone works on Fido SIM card, but the phone call function is not available on PM SIM card. Is that possible?

Re: 4G is working but can't call out and receive calls

DK — Mon, 29 Jun 2015 03:27:10 GMT

Yes regarding previous post with fido/Rogers that is because they still have a 2g network. Telus doesn't have the old 2g/gsm network and neither will Fido/Rogers for much longer.

Re: 4G is working but can't call out and receive calls

DK — Mon, 29 Jun 2015 03:32:28 GMT

Well he could be . As has said try the other sim tray and see what the results are as it looks like one tray is 2g/gsm only. I have read that dual sim phones revert back to 2g for calls but can't say with 100% certainty where?

@hoodzhj let us know how you make out with the other tray please.