topic Regarding mobile bill in Get Support

Regarding mobile bill

nvarun70 — Thu, 06 Jan 2022 06:42:20 GMT

can i get telephone bill pdf document for every month

Re: Regarding mobile bill

HALIMACS — Thu, 08 Apr 2021 17:24:46 GMT

@nvarun70

You can get a document which displays the 2020 charges and payments for your public mobile account.

To do that, contact the public mobile moderators.

EDIT: It'll take two to three weeks to receive.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Regarding mobile bill

JK8 — Thu, 08 Apr 2021 17:23:51 GMT

@nvarun70 wrote:
can i get telephone bill pdf document for every month

You will have to ask a moderator for this.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Regarding mobile bill

benfatto — Thu, 08 Apr 2021 18:16:56 GMT

@nvarun70 Are you sure your credit card statement, along with a print out of your payment history in self serve, won't be enough proof of payment? PM does not provide invoices only proof of payment.

Here's an example of what you will receive.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/m-p/484048/highlight/true#M40826

Re: Regarding mobile bill

darlicious — Fri, 09 Apr 2021 00:58:01 GMT

@nvarun70

Public mobile does not generally supply a printed monthly bill instead there are a few options for your personal records. The link provided by @benfatto for the thread created by @AE_Collector will give you instructions on how to request a yearly ( 360 days)invoice that can be used for tax purposes. It can be requested for 180 or 90 day periods.

You can export your billing or usage on a 30 day basis ( usage only goes back 30 days) onto an excel file. @LurganIeUk has created a way to do this that is reasonably simple to carry out.

You can screenshot the important pages of your account on the 30th day/1st day of your cycle and keep a photographic record of your account. If its just your transaction history this could be done every 90 days.

If its just the occasional 30 day billing period you require the moderators will happily supply it but don't expect to request one every 30 days pm is not set up to provide paper billing in this way and every provider prefers online account access/ biĺling.

Re: Regarding mobile bill

BKNS27 — Fri, 09 Apr 2021 00:22:46 GMT

@nvarun70

PM does not supply monthly PDF documents but you can access your account and click on “View Payment History” and click on the month on the drop down calendar menu or click on last 6 months.

Re: Regarding mobile bill

esjliv — Fri, 09 Apr 2021 02:07:17 GMT

@nvarun70 wrote:
can i get telephone bill pdf document for every month

@nvarun70 not automatically, no.

It must be requested, through the Moderators, each time you need it.