topic Re: Account locked out in Get Support

Account locked out

wwong1 — Thu, 06 Jan 2022 06:42:06 GMT

got locked of an account and here on a secondary
think i messaged the mod but not sure its the real on since it said last online date was 2019

Re: Account locked out

computergeek541 — Thu, 08 Apr 2021 04:31:10 GMT

@wwong1 wrote:
got locked of an account and here on a secondary
think i messaged the mod but not sure its the real on since it said last online date was 2019

Please open at icket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After going there, type in "forgot password".

In most situations, Public Mobile prefers for customers to not simply send a message without going through the link that I provided.

Re: Account locked out

wwong1 — Thu, 08 Apr 2021 04:30:13 GMT

okay thanks

Re: Account locked out

Anonymous — Thu, 08 Apr 2021 04:31:35 GMT

@wwong1 : Try waiting about an hour. Then clear cache/site cookies or use a different browser or use incognito/privacy mode.

Are you meaning the community account or self-serve account?

Check in all your inboxes for the welcome email of the account you want.