topic Re: Sim card swap in Get Support

Sim card swap

Jasonkam1984 — Thu, 06 Jan 2022 06:41:56 GMT

I need to switch my sim card i lost my phone

Re: Sim card swap

HALIMACS — Thu, 08 Apr 2021 01:44:24 GMT

Here's how:

To change your SIM card, please submit a ticket here

Re: Sim card swap

LEGO — Thu, 08 Apr 2021 00:57:19 GMT

Contact the Moderators by opening a ticket here >https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Sim card swap

LEGO — Thu, 08 Apr 2021 01:04:11 GMT

@HALIMACS wrote:
EDIT : original reply link was removed - was incorrect one

I saw that! 😀

Re: Sim card swap

HALIMACS — Thu, 08 Apr 2021 01:18:46 GMT

@LEGO

Yah - brain fart moment. 🤭

Re: Sim card swap

darlicious — Thu, 08 Apr 2021 02:39:17 GMT

@Jasonkam1984

Log into your account and report your phone lost/stolen. This feature can be found on the usage or plans page. You will be asked to supply the following information along with at least 4 of the account holder verifiers to ensure you are the account holder. Be prepared to answer them.

Full name and address on account.
Email, phone # and pin #.

These are some of the additional identifiers you may be asked:

Date of birth
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Account activation date.

** This is information you should only share with a moderator ( pm employee) in your private messages and never in the community which is a public forum or with fellow members in any capacity.

Re: Sim card swap

Jasonkam1984 — Thu, 08 Apr 2021 02:06:05 GMT

Full name and address on account. xxxxxxxxxxxxxxxxx
Email, phone # and pin #.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

These are some of the additional idenifiers you may be asked:

Date of birth
Last payment, date, amount, type and last 4 digits. xxxxxxxxxxxxxxxxxxxxx
Alternate phone number if any. xxxxxxxxxxx
Security question and answer. xxxxxxxxxxxxxxxxxx
Plan amount, any add ons or promos on account. xxxxxxxxx
Last 4 digits of sim card. New sim xxxxxxx
Any rewards in your account xxxxxxxxxxxxxxxx
Autopay y/n? xxxxxxxxxxxxxxx
(account number removed)
Account activation date.

edited by computergeek541: account information removed

Re: Sim card swap

HALIMACS — Thu, 08 Apr 2021 02:11:20 GMT

@Jasonkam1984

Please remove all personal information as soon as you can.

You have posted this on a public forum for anyone to see.

Click the three dots in the upper right part of your message and edit it immediately.

@computergeek541 👍👍👍

@Dunkman 👍👍👍

Re: Sim card swap

LEGO — Thu, 08 Apr 2021 02:05:06 GMT

@computergeek541 You should edit security question as well!

Re: Sim card swap

computergeek541 — Thu, 08 Apr 2021 02:15:17 GMT

@LEGO wrote:
@computergeek541 You should edit security question as well!

already done

thanks

This is a good example of why SIMon is needed, although there are many cases when I don't like the interaction there for opening a ticket. I encourage members to help, but I would say that it may be best if members not prompt others for such information.

Re: Sim card swap

LEGO — Thu, 08 Apr 2021 02:15:20 GMT

@HALIMACS You flooded my email with your countless editing! 😂

Re: Sim card swap

hTideGnow — Thu, 08 Apr 2021 02:33:16 GMT

@LEGO WHAT? they will send email whenever we go back and update our post?

Re: Sim card swap

darlicious — Thu, 08 Apr 2021 02:35:52 GMT

@computergeek541

Thanks for editing! I will edit my post.

@Jasonkam1984

Sorry I should have made it absolutely clear to only supply such info to the moderators in a private message and that we in the community are only customers just like you. I strongly suggest before you are in contact with the moderators that you change ( edit) as many of the identifiers you answered here in your account as you can.

Re: Sim card swap

HALIMACS — Thu, 08 Apr 2021 02:35:55 GMT

@LEGO

Never want anything to remain unclear/incomplete.

You have email notification setup for edits? I have completely turned off notifications for such things...

Re: Sim card swap

LEGO — Thu, 08 Apr 2021 02:47:43 GMT

@hTideGnow wrote:
@LEGO WHAT? they will send email whenever we go back and update our post?

Yes! 😊

Re: Sim card swap

computergeek541 — Thu, 08 Apr 2021 02:38:57 GMT

@darlicious wrote:
@computergeek541
Thanks for editing! I will edit my post.

@Jasonkam1984
Sorry I should have made it absolutely clear to only supply such info to the moderators in a private message and that we in the community are only customers just like you. I strongly suggest before you are in contact with the moderators that you change ( edit) as many of the identifiers you answered here in your account as you can.

I think that we need to remember that new customers do not always necessarily know who works for Public Mobile or that threads are mostly answered by other customers.

Re: Sim card swap

RosieR — Thu, 08 Apr 2021 02:58:17 GMT

@Jasonkam1984 wrote:
Full name and address on account. xxxxxxxxxxxxxxxxx
Email, phone # and pin #.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
These are some of the additional idenifiers you may be asked:

Date of birth
Last payment, date, amount, type and last 4 digits. xxxxxxxxxxxxxxxxxxxxx
Alternate phone number if any. xxxxxxxxxxx
Security question and answer. xxxxxxxxxxxxxxxxxx
Plan amount, any add ons or promos on account. xxxxxxxxx
Last 4 digits of sim card. New sim xxxxxxx
Any rewards in your account xxxxxxxxxxxxxxxx
Autopay y/n? xxxxxxxxxxxxxxx
(account number removed)
Account activation date.

edited by computergeek541: account information removed

@Jasonkam1984 holy cow dude. This is a public forum. Never post any personal information on a public forums. There are many fraudsters lurking around public forums ready to pounce on unsuspecting victims.

I don't know exactly how long your private info was out there for everyone to see, but your account, credit card info and other financial information might have already been compromised. Change your passwords asap and check your credit card charges.

Best wishes

RosieR

Re: Sim card swap

HALIMACS — Thu, 08 Apr 2021 03:07:57 GMT

It was probably about 5 minutes from the time of the post, @RosieR

Perhaps we ought to collectively cease posting specific items which might prompt a response with unintended personal information.

It's probably best to let the moderators drive those lines of discussion through private message.

Re: Sim card swap

computergeek541 — Thu, 08 Apr 2021 04:04:27 GMT

@RosieR wrote:
I don't know exactly how long your private info was out there for everyone to see, but your account, credit card info and other financial information might have already been compromised. Change your passwords asap and check your credit card charges.

The information was there for about 3 minutes, but on the internet, that might as well be 3 years. Someone using the forums might have an old or cached version of that page/message still loaded and there are some website that specialize in in preserving the conent of some websites at a certain moment of time. Also, it only takes a second for some to copy and paste the infromation.

Re: Sim card swap

RosieR — Thu, 08 Apr 2021 03:39:02 GMT

@HALIMACS wrote:
It was probably about 5 minutes from the time of the post, @RosieR

Perhaps we ought to collectively cease posting specific items which might prompt a response with unintended personal information.

It's probably best to let the moderators drive those lines of discussion through private message.

I agree @HALIMACS let the moderators ask the questions in private messages.