topic Re: No service - Account maybe compromised in Get Support

No service - Account maybe compromised

T_J_C — Thu, 06 Jan 2022 06:41:44 GMT

Hi my phone just randomly stopped getting service. I tried all the usual steps like restarting, resetting etc, everything i can on the phone itself and nothing. So decided to check my account and everything looks ok except I noticed under the change my sim menu that the current sim card number is not the same number as my actual sim card number.

Is someone able to help me right away? Entering my actual sim card number gives an error.

Re: No service - Account maybe compromised

BasesLoadedWalk — Thu, 31 Dec 2020 07:46:32 GMT

I would immediately change your account password and get a hold of the moderators. Sounds like a possible account/SIM hack.

Re: No service - Account maybe compromised

T_J_C — Thu, 31 Dec 2020 07:47:29 GMT

I changed my password. How can i get a hold of the moderators? I submitted a ticket but it looks like those only get looked at during business hours?

Re: No service - Account maybe compromised

BasesLoadedWalk — Thu, 31 Dec 2020 07:51:04 GMT

Click on the chat bubble icon in the bottom right and tell the automated bot that your account was stolen. Unfortunately I think you will have to wait until business hours to get this solved. I would delete any credit cards you have linked to the account as well.

Re: No service - Account maybe compromised

T_J_C — Thu, 31 Dec 2020 07:51:42 GMT

I did that and it directed me to submit the ticket. I hope there is a way to get a hold of someone outside business hours.

Re: No service - Account maybe compromised

BasesLoadedWalk — Thu, 31 Dec 2020 08:03:16 GMT

hit the chat icon and say you lost you phone. It will allow you to suspend your account until you get a hold of a moderator.

Log into your Self Serve↗ account
Go to 'Plans and Add-Ons'
Select 'Lost/Stolen Phone'

Re: No service - Account maybe compromised

T_J_C — Thu, 31 Dec 2020 08:19:17 GMT

Thanks! Done that now as well.

Re: No service - Account maybe compromised

JK8 — Thu, 31 Dec 2020 08:22:09 GMT

@T_J_C

You have been sim jacked. Contact your financial institutions to make sure no funds are missing and change all the passwords. As well I would change all passwords on other accounts such as email, etc.

Re: No service - Account maybe compromised

stevenanto — Thu, 31 Dec 2020 11:37:55 GMT

@T_J_C I would try another sim card from someone elses phone to see if it would work (from any carrier) if its fine then I would consider getting another sim (public mobile) and registering the new one. This has solved the problem for me when I was with another carrier.

Re: No service - Account maybe compromised

Jb456 — Thu, 31 Dec 2020 12:01:12 GMT

@T_J_C unfortunately you're a victim of being sim jacked. As mentioned already you should start changing all passwords for anything attached to your phone number and check your financial institutions for any fraud.

At this point you have two options to get your account back up and running.

1- you can send a private message to moderators at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will investigate as they have a way to get your current sim card running back to your account. You'd have to wait for them to get back to you.

2- Buy a new sim card at a Walmart or if you have a London Drugs in your area. DO NOT ACTIVATE THE SIM CARD CARD.

Go into your account and click change sim card and put the new sim card number in. Then your account will be on that sim card and everything will work again.

Sorry for the inconveniences this has caused you.

Re: No service - Account maybe compromised

stevenanto — Thu, 31 Dec 2020 12:04:58 GMT

@Jb456 I got off amazon mainly because of the lockdown in my area, but I did call few local walmarts and they no longer carry public mobile sims. Ive read that they did give hem for free when signing up. Another option might be to go to a telus boutique but i believe that its 10$ there. This is mainly in the province of Quebec

Re: No service - Account maybe compromised

T_J_C — Thu, 31 Dec 2020 12:07:40 GMT

A mod reached out to me and was able to get this solved. Thanks everyone for the help! All good now.

Re: No service - Account maybe compromised

bradp36 — Thu, 31 Dec 2020 12:11:22 GMT

Hey same thing happened to me! Going to reach out to a mod now.

Re: No service - Account maybe compromised

Jb456 — Thu, 31 Dec 2020 12:20:02 GMT

@stevenanto I'm in Quebec. I get Sims at Walmart's all the time. You have to go into the electronic department in the area where they sell phones. The Sims are not visible laying on a shelf. You have to ask the employee to open the locked area by their computer and that's where they keep em. Although you can't do that now at Walmart since there only open for essentials till the 11th of January. However I know someone that got one at Walmart on the south shore on Dec 22nd so Walmart definitely does sell sims. Yes at $10.

I order mine (always good to have backups for referrals) from Canadian Cell supplies as it's always the cheapest.

Currently $2 a sim.

Re: No service - Account maybe compromised

stevenanto — Thu, 31 Dec 2020 12:23:10 GMT

@Jb456 Wow thats great to see that you can get them at 2$, definitely keep one on hand just in case.

Im in the north shore and two stores didnt have and one stated they dont like to activate PM sim cards lol. It was very simple lol

Re: No service - Account maybe compromised

Jb456 — Thu, 31 Dec 2020 12:29:57 GMT

@stevenanto lol oh well at least Amazon worked for you . Have a good one!

Re: No service - Account maybe compromised

dude65 — Thu, 31 Dec 2020 18:16:22 GMT

Its a good idea to have an spare simcard at home for this reason and also to give/sell to someone to get a referral. If you can get one for $2....thats a great deal. Ive never had any luck snagging it for that price.

Re: No service - Account maybe compromised

Lornawill — Fri, 01 Jan 2021 02:37:21 GMT

Had not had service for few days. Checked sim number and same thing has happened to me. How is this even possible? Impossible to get any help to correct this.

Re: No service - Account maybe compromised

Jb456 — Fri, 01 Jan 2021 02:53:37 GMT

@Lornawill

We answered you on the thread you made. Link below!

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Simm-Card-number-changed-now-no-service/m-p/635258#M127156

Re: No service - Account maybe compromised

Lornawill — Fri, 01 Jan 2021 16:01:29 GMT

Wish a mod would reach out to me. Ridiculous. I dont believe my sim was jacked. Something with thier sytem screws up simm card numbers. When i research its always public mobile.