topic Telus in Get Support

Cannot send or receive text

Jason999 — Thu, 06 Jan 2022 06:41:21 GMT

On my lg g5 phone all of a sudden I cannot send or receive text messages.

Also it is saying that my provider is telus but I am with public mobile.

Can anyone help?

Re: Cannot send or receive text

HALIMACS — Wed, 07 Apr 2021 14:33:01 GMT

@Jason999

I presume your account status is "Active" and that you still make/receive calls?

Try resetting network connections.

You could also check mobile connections available and MANUALLY select Public Mobile from the list.

Also, could try:

rebooting device
removing/replacing SIM card in device
toggling airplane mode on/off

Re: Cannot send or receive text

hTideGnow — Wed, 07 Apr 2021 14:31:37 GMT

@Jason999 is voice call working?

Also, did you try reboot your phone? You might want to pull the SIM out for a min and re-insert and try again.

Of course, make sure Airplane mode is off

Re: Cannot send or receive text

Dunkman — Wed, 07 Apr 2021 14:45:35 GMT

@Jason999

By chance, are you on the grandfathered $10 plan with 50 texts per month? If so, you might be out of texts for this 30 day cycle.

If above suggestions don't help, might want to try the SIM card in another working phone. To help determine whether hardware issue versus PM service problem.

Re: Cannot send or receive text

Anonymous — Wed, 07 Apr 2021 14:54:45 GMT

@Dunkman : The $10 plan is unlimited incoming texts.

@Jason999 : Can you see if you can scan for and find Public Mobile? Maybe your phone got changed to manual Telus rather than automatic. But if you can call or browse the internet then that wouldn't be the problem.

Telus

Jason999 — Wed, 07 Apr 2021 15:03:55 GMT

Why is my phone showing telus when I'm on the public mobile network.

Provider

Jason999 — Wed, 07 Apr 2021 15:04:48 GMT

I have an LG q6 phone. How do I see what provider I am on?

Contact

Jason999 — Wed, 07 Apr 2021 15:07:28 GMT

How do I contact someone from public mobile to discuss my texting problem?

Re: Telus

HALIMACS — Wed, 07 Apr 2021 15:12:26 GMT

@Jason999

Public Mobile is a subsidiary of Telus.

You may be able to manually select Public Mobile as the network however they use Telus services so it's possible one in the same.

Re: Provider

HALIMACS — Wed, 07 Apr 2021 15:15:32 GMT

@Jason999

Select Settings.
Select Networks and More.
Select Mobile networks.

Re: Contact

HALIMACS — Wed, 07 Apr 2021 15:16:27 GMT

@Jason999

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Contact

Triguy — Wed, 07 Apr 2021 15:26:10 GMT

You could try posting more details to the forum about the problem that you are encountering to see if more troubleshooting can be done.

Re: Contact

hairbag1 — Wed, 07 Apr 2021 16:01:46 GMT

@Jason999...

while waiting for a moderator to assist you, why not let us help out. What problems are you having with the texting feature of your plan ? Are you having troubles sending or receiving...or both ?

What kinda phone you using ? Make sure data is enabled in settings. More info would help.

Re: Cannot send or receive text

srlawren — Wed, 07 Apr 2021 16:52:41 GMT

Merged duplicate threads from same poster asking about Telus network displayed.