topic Re: Can't connect to LTE in Get Support

Data not working

diane_h — Thu, 06 Jan 2022 06:41:16 GMT

Hi,

I just switched over from another carrier and finally was able to register for a monthly plan. I can text and call, but I cannot get the data working. The APN settings were correctly picked up by my phone, but it doesn't connect.

I tried entering the APN settings manually and restarting, but it did not work. I also reset the Network settings and did it all over again, but no luck. I'm using an LG G7 phone.

I'm not sure what else to do.

Thanks,

Diane

Re: Data not working

darlicious — Wed, 30 Dec 2020 09:29:38 GMT

@diane_h

LG phones are notorious for needing a factory reset to get data but theres a series of troubleshooting tips to go thru first. But you should back up your phone first so you'll be ready if you have to do the factory reset. I'll find the steps for you......

Re: Data not working

darlicious — Wed, 30 Dec 2020 09:51:22 GMT

@diane_h

Do you have data working on wifi? Check for any software updates first then if you still cannot connect to mobile data you have two choices....contact the moderators to see if they have a carrier update or some other process for you to try or back up and do the factory reset as it sounds like you've already tried everything else.....theres an outside chance toggling airplane mode on/off might work.

Re: Data not working

esjliv — Wed, 30 Dec 2020 11:14:31 GMT

Hello @diane_h ,

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Here’s how to set up data in 3 steps:

1) Tap:

Settings
More
Access Point Names
New APN Settings

2) Input this info:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: 74.49.0.18
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 80
MCC: 302
MNC: 220

3) Leave all the other fields blank. Just hit save, and you’re good to go!

Re: Data not working

diane_h — Wed, 30 Dec 2020 19:03:03 GMT

I have tried the following:

Network Reset
Airplane mode on and off
Removing Sim card
Entering in APN settings manually
Factory Reset

Nothing works.

Re: Data not working

darlicious — Wed, 30 Dec 2020 19:02:38 GMT

@diane_h

A factory reset hasnt automatically set your APN?

Edit: Can you connect to wifi?

Re: Data not working

diane_h — Wed, 30 Dec 2020 19:02:24 GMT

It did reset my APN and the settings are identical to the ones others have posted.

Sorry, my list is not an ordered list. I'll update that

Re: Data not working

diane_h — Wed, 30 Dec 2020 19:03:48 GMT

I can connect to WIFI perfectly fine. It's just the mobile data that is not working.

Re: Data not working

darlicious — Wed, 30 Dec 2020 19:05:03 GMT

@diane_h

Have you tested your sim in another phone? Maybe it didnt provision correctly....the moderators can fix that.

Re: Data not working

Triguy — Wed, 30 Dec 2020 19:05:48 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Data not working

Anonymous — Wed, 30 Dec 2020 19:09:21 GMT

@diane_h wrote:
I can connect to WIFI perfectly fine. It's just the mobile data that is not working.

Dare I say the obvious...you've turned on mobile data right. 🙂

Had you set a counter in your phone to stop using data at a certain point? Maybe it needs to be reset. Although certainly a factory reset should've wiped that.

Re: Data not working

darlicious — Wed, 30 Dec 2020 19:28:37 GMT

@diane_h

Dang it i lost my post.....if you send a private message put "mobile data not working" in the subject line and leave a detailed message with everything youve tried so far along with the make and model of your phone. Then in the body of the message include;

Full name and address on account.
Phone number, email address and pin#.

If you cannot remember your pin # include at least three of the following:

Date of birth
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Frequently called/texted phone numbers.
Any rewards in your account.

By including this info you will save yourself the time of having to answer any extra questions to further identify yourself.The average wait time is 2 to 4 hours up to 48 hours however they have been answering in less than an hour the last couple of days.

Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.

Re: Data not working

diane_h — Wed, 30 Dec 2020 20:16:14 GMT

Thank you all for the help!

I was able to test the simm card in another phone and it worked no problem. I tested their simm (from Public Mobile) in mine and it didn't work. I did another factory reset, network reset, powered phone off for 10 minutes, reinserted simm card... etc.. Nothing worked. Quadruple checked mobile data was on.

Then out of nowhere it starts working. I signed into Google and it was able to do so without WIFI on. It makes no sense... I think it was like everyone suggested that the LG phones have a hard to switching to new carriers...

Re: Data not working

darlicious — Wed, 30 Dec 2020 20:24:35 GMT

@diane_h

Weirdness....i guess it was slow on the uptake? It will be interesting to see if this happens to other owners of this phone when they switch? Welcome to public mobile....its quirky!

Re: Data not working

diane_h — Fri, 01 Jan 2021 19:42:10 GMT

Just an update...

The issue came back the other day. Data completely not working.

We tried going through the following:

Airplane mode on and off with power off and wait times
Network Resets
Manual APN settings
Two Factory Resets
Check on unrestricted data usage area

In hindsight a horrible time of year to switch carriers. I've decided to go back to Fido as I need my data and nothing seems to work for me.

Re: Data not working

JK8 — Fri, 01 Jan 2021 19:45:26 GMT

@diane_h

Can you log into self service and confirm you have data left? Look under My Data & Add-Ons. If you do not see data listed it has been used up.

Re: Data not working

diane_h — Fri, 01 Jan 2021 19:58:48 GMT

Here's a screenshot

Re: Data not working

JK8 — Fri, 01 Jan 2021 20:05:19 GMT

@diane_h wrote:
Here's a screenshot

Maybe reach out to a moderator as suggested by @Triguy and see if they can make any suggestions to get your data working before you consider FIDO.

Re: Data not working

Asher2 — Fri, 01 Jan 2021 20:06:44 GMT

Thats saddening to hear that you can’t get your data working. I have no help as I would’ve suggested the same things as other community members have done.

If you ever get a chance to get a new phone, I would recommend you to try Public Mobile again. I suspect it is your phone, but it could of been Public, so whenever you get a new phone, try again, you wont regret it!

Re: Data not working

Anonymous — Fri, 01 Jan 2021 20:10:06 GMT

@diane_h : You said yourself though that the data worked fine in another phone and that another SIM did not work in yours. Seems it's your phone.