topic Re: Self Serve in Get Support

Self Serve

chainsawcowboy — Thu, 06 Jan 2022 06:41:04 GMT

Hi,

I just created my self service account. All seemed well and it brought me back to the login but when I log in it says my password is invalid when I wrote it down so I know it's correct. What should I do?

Re: Self Serve

TheGx — Tue, 06 Apr 2021 22:42:56 GMT

@chainsawcowboy :Try the forgot password button.

Re: Self Serve

softech — Tue, 06 Apr 2021 22:47:33 GMT

@chainsawcowboy you might want to wait an hour and try again.

Re: Self Serve

CS_Agent — Tue, 06 Apr 2021 22:55:33 GMT

Hi! I think your concern is understandable. In order to give you more personalized assistance, please send us a private message through the community.

Re: Self Serve

RosieR — Tue, 06 Apr 2021 23:13:45 GMT

@CS_Agent wrote:
Hi! I think your concern is understandable. In order to give you more personalized assistance, please send us a private message through the community.

Hi @chainsawcowboy as per Moderator_Team reply above, here is how to send them a private message.

Two ways to contact the moderators:

Faster way – Click the chat bubble at the bottom right of the page or click this link >> type “talk to human" >> "account-specific question" >> "no, I need a human now" >> Click here to submit a ticket!
Slower way – Send a private message to the Moderators_Team here. You have to be logged in to your Community account for the link to work.

It may take up to 48 hrs (faster response these days) to receive a reply from the moderators. Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply.

Please keep us posted. thanks in advance

RosieR

Re: Self Serve

chainsawcowboy — Tue, 06 Apr 2021 23:39:13 GMT

Thanks everybody for helping me out I just read all of your suggestions and was about to send a message to the moderators when I decided I would try to log in one more time. And what do you know it worked!

Re: Self Serve

darlicious — Wed, 07 Apr 2021 00:07:34 GMT

@chainsawcowboy

Well that was fast a moderator responding to your thread ( not that you needed them) and a community member resolving your issue all in exactly one hour!

Edit:

Well you got your answer in 8 minutes.....

Re: Self Serve

softech — Wed, 07 Apr 2021 01:14:58 GMT

@chainsawcowboy Glad it all works out.

Welcome to PM .. and enjoy.

Re: Self Serve

kathyliu806 — Thu, 08 Apr 2021 19:52:14 GMT

Re: Self Serve

RosieR — Thu, 08 Apr 2021 19:47:07 GMT

@kathyliu806 - please remove your personal information as this is a public forum. Click the 3-dots on top right of your post and click "Edit"

@computergeek541 HELP!!!

Re: Self Serve

darlicious — Thu, 08 Apr 2021 19:47:12 GMT

@kathyliu806

Pleasr edit out your sensitive account info!! 3 dots top right corner of your post.

@computergeek541 @Dunkman @ShawnC13 help asap please and thank you.

Re: Self Serve

darlicious — Thu, 08 Apr 2021 19:50:49 GMT

@Luddite

Youre online....edit please.

Edit: never mind OP did it.

Re: Self Serve

kathyliu806 — Thu, 08 Apr 2021 19:51:07 GMT

where to find my post?

Re: Self Serve

darlicious — Thu, 08 Apr 2021 19:54:54 GMT

@kathyliu806

To reply to a moderator go to the envelope icon next to your avatar at the top right corner of your screen. This is your private message box.....

Re: Self Serve

RosieR — Thu, 08 Apr 2021 20:03:04 GMT

@kathyliu806 wrote:
where to find my post?

Hi @kathyliu806 it was deleted as you posted your personal information on the forums. This is a public forums and there are many fraudsters lurking around ready to steal your personal information. May I suggest to change your password asap and check your credit card charges, as your account and financial information may already been compromised.

If you were answering a moderator's request, go to the moderator's reply and click Reply and send the information required.

RosieR

Re: Self Serve

Anonymous — Thu, 08 Apr 2021 19:59:46 GMT

I had also flagged it to the mods.

Re: Self Serve

darlicious — Thu, 08 Apr 2021 20:00:58 GMT

@kathyliu806

Communicate with the moderators in your private messaging where you can safely pass to them sensitive account info.

Re: Self Serve

dabr — Thu, 08 Apr 2021 20:02:59 GMT

PM really needs to have some sort of warnings pop up before anyone gets to hit post with any personal information. This forum can be confusing for new customers.