topic Re: Hi in Get Support

Hi

Animalfc2021 — Thu, 06 Jan 2022 06:40:59 GMT

We bought 4 $25 pre paid cards and 2 of them don't work

Re: Hi

softech — Tue, 06 Apr 2021 21:27:24 GMT

@Animalfc2021 4 vouchers and 2 of them not work? Did you buy them together from the same place? did you just buy them today? Some vouchers need 24 hours for it to activate on the backend. Not sure if it is because of that

Re: Hi

TheGx — Tue, 06 Apr 2021 21:29:41 GMT

@Animalfc2021 :Where you buy them? They should all work right away if from London Drugs or Shoppers Drug Mart.

Re: Hi

esjliv — Tue, 06 Apr 2021 21:38:37 GMT

@Animalfc2021 wrote:
We bought 4 $25 pre paid cards and 2 of them don't work

@Animalfc2021 can you try loading them by either calling 611 or through your self serve?

Re: Hi

HALIMACS — Tue, 06 Apr 2021 22:27:56 GMT

Hi @Animalfc2021

If you DIDN'T purchase these at the same location (and at the same time), you should consider:

Payment voucher PINs are 12 numeric digits located on the receipt you receive from our retail partners.
The location of payment PINs vary; however, generally, it will be at the bottom or top of your receipt.

You may wish to logout, clear cache and cookies, then open incognito tab and try entering them again on the subject account you wish to add them.

If you can't them to work, contact Moderators to advise. It might be a good idea to have all 4 of them on-hand to provide details of the 2 that WORKED and the 2 that DIDN'T WORK.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.