topic Re: US Roaming add on in Get Support

US Roaming add on

Delliott — Thu, 06 Jan 2022 06:40:25 GMT

I have a $20 talk/text/data bundle add on and was trying to add it for another 10 days and it isn't there anymore. Did the add on's change?

Re: US Roaming add on

hairbag1 — Mon, 05 Apr 2021 15:50:30 GMT

@Delliott...

Wait until 24 hours after the first add-on expired.

EDIT...you can add one of the other 10 Day US Roaming options....just not the one you have until it expires.

Re: US Roaming add on

Triguy — Mon, 05 Apr 2021 15:49:59 GMT

If you want to purchase two of the same U.S. Roaming Add-Ons, you will have to wait for the first 10-day period to expire before buying the second, or you can contact a Moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: US Roaming add on

HALIMACS — Mon, 05 Apr 2021 15:50:12 GMT

@Delliott

If you need the add-on sooner than 24 hours, you might try requesting the moderators intervene.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: US Roaming add on

softech — Mon, 05 Apr 2021 15:50:45 GMT

@Delliott It is also possible an issue with the site. Many people report unable to logon to Self-Serve.

Re: US Roaming add on

Delliott — Mon, 05 Apr 2021 15:53:40 GMT

Thank you!