topic Re: Voicemail - Originating Location = All in Get Support

Voicemail - Originating Location = All

mobileguy — Thu, 06 Jan 2022 06:40:24 GMT

Hi, this question is more "out of curiosity". Whenever I check my voicemails, there is an added entry afterwards that says "Originating Location = All". I verified and can confirm that this entry is NOT added to my minutes. Just curious what this entry is all about as I cannot see any correlation between this entry and my actual voicemail calls. Thanks.

Re: Voicemail - Originating Location = All

will13am — Mon, 28 Dec 2020 18:11:19 GMT

@mobileguy , the areacode-580-4001 calls are to voicemail. I believe All means the caller was forwarded to voicemail.

Re: Voicemail - Originating Location = All

wbg13 — Mon, 28 Dec 2020 18:15:27 GMT

@mobileguy

When you receive a phone call and you do not answer, or your phone is turned off, the call gets redirected to the voice mail system, which is basically a phone number. However, you are not getting charged airtime for this, even though in Self-Serve this is being displayed as an outgoing call to the voicemail.

Only calls originating from your phone to the voicemail are being charged (and not all of them, for example, calls under 10 seconds usually do not get charged).

Re: Voicemail - Originating Location = All

mobileguy — Tue, 29 Dec 2020 15:25:50 GMT

Thanks for your responses.

Re: Voicemail - Originating Location = All

darlicious — Tue, 29 Dec 2020 15:59:12 GMT

@mobileguy

Are you in the maritimes?

Re: Voicemail - Originating Location = All

mobileguy — Tue, 29 Dec 2020 16:11:03 GMT

@darlicious , nope, I'm in Ontario.