topic Re: Account login in Get Support

Account login

pjhtyl — Thu, 06 Jan 2022 06:40:21 GMT

I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong

please advise

edited by computergeek541: e-mail address removed

Re: Account login

computergeek541 — Sun, 04 Apr 2021 23:24:10 GMT

@pjhtyl wrote:
I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong

Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type "change self serve e-mail" if you still need the change peformed.

Re: Account login

Triguy — Sun, 04 Apr 2021 23:23:11 GMT

Did you try the forgot password link ? If you still assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

Re: Account login

esjliv — Mon, 05 Apr 2021 00:18:29 GMT

@pjhtyl wrote:
Hi
I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong

please advise

edited by computergeek541: e-mail address removed

@pjhtyl , did you get a response that your email change request was complete? If not, maybe your old email is still the active one.

Re: Account login

HALIMACS — Mon, 05 Apr 2021 02:00:41 GMT

@pjhtyl

Just to confirm that you tried logging in with the new e-mail address that you requested it be changed to?

If that doesn't work (yet), perhaps the Mod's have not yet updated it?

Do you have any messages back from the Moderators to your Private Message box confirming the change was completed? Check the envelope icon between your avatar and the bell symbol on upper right for any messages from the Mods.