topic Re: SIM ACTIVATION NOT WORKING in Get Support

SIM ACTIVATION NOT WORKING

theblacklabel31 — Thu, 06 Jan 2022 06:40:18 GMT

SIM ACTIVATION NOT WORKING

Re: SIM ACTIVATION NOT WORKING

NDesai — Sun, 04 Apr 2021 22:26:18 GMT

@theblacklabel31 Can you describe what exactly is not working? Are you getting any error when you try to activate?

Re: SIM ACTIVATION NOT WORKING

theblacklabel31 — Sun, 04 Apr 2021 22:27:18 GMT

I CANT GET MY SIM ACCTIVATION

Re: SIM ACTIVATION NOT WORKING

NDesai — Sun, 04 Apr 2021 22:29:20 GMT

@theblacklabel31 What happens when you go to https://activate.publicmobile.ca/? Enter your sim card and proceed with providing other info?

Re: SIM ACTIVATION NOT WORKING

darlicious — Sun, 04 Apr 2021 22:36:50 GMT

@theblacklabel31

If you have attempted to activate you must wait out the the 50 min session lock before you try again or you will get an error message when you enter the sim number again.

Re: SIM ACTIVATION NOT WORKING

computergeek541 — Sun, 04 Apr 2021 23:19:08 GMT

@theblacklabel31 wrote:
SIM ACTIVATION NOT WORKING

Are you someone trying to become a new customer or are you trying replace your existing Public Mobile SIM card?

Re: SIM ACTIVATION NOT WORKING

esjliv — Mon, 05 Apr 2021 00:25:59 GMT

@theblacklabel31 wrote:
I CANT GET MY SIM ACCTIVATION

@theblacklabel31 ,

If you are trying to activate a new SIM card/account, and you received an invalid SIM error, and your credit card was not charged, than after waiting 50 minutes for another attempt, make sure to:

clear your browser's cache or try a different browser
open a tab in incognito mode to complete the activation

IF you did complete the SIM activation, and your credit card was charged, and you are receiving a SIM error message,

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

*is your PHONE LOCKED?

Contact your previous provider to unlock it for you.

You will need your imei number, dial *#06# to get it.

Re: SIM ACTIVATION NOT WORKING

HALIMACS — Mon, 05 Apr 2021 01:10:15 GMT

@theblacklabel31

If you need help with activating, you can get live activation assistance during regular business hours here:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: SIM ACTIVATION NOT WORKING

theblacklabel31 — Mon, 12 Apr 2021 23:39:55 GMT

not working still I put it on a new phone send me activation

Re: SIM ACTIVATION NOT WORKING

Anonymous — Mon, 12 Apr 2021 23:45:14 GMT

@theblacklabel31 : Please fully describe what all you have done. It's rather hard for us to read your mind over these short sentences of very little information. Have you read the prior replies in this thread? Answer the questions or follow the suggestions.

Try translate.google.ca if there's a language matter.

Re: SIM ACTIVATION NOT WORKING

theblacklabel31 — Mon, 12 Apr 2021 23:44:44 GMT

i says no sim

Re: SIM ACTIVATION NOT WORKING

Anonymous — Mon, 12 Apr 2021 23:48:01 GMT

@theblacklabel31

1. have you gone through activate.publicmobile.ca

2. have you successfully paid

3. did you transfer your number from another provider

4. what make/model/submodel is the phone

5. is it unlocked from a previous provider

Re: SIM ACTIVATION NOT WORKING

theblacklabel31 — Mon, 12 Apr 2021 23:51:21 GMT

1. have you gone through activate.publicmobile.ca

2. have you successfully paid

3. did you transfer your number from another provider

4. what make/model/submodel is the phone

5. is it unlocked from a previous provider

1. yes. I did.

2. yes $10

3. NO. its a new number but when I first put the sim card on the other device it has a wifi number it was an LG phone

4. now I just put the sim on the new phone its an android phone

5. No. but I only got 1 more try then its gonna get locked it is already 9 times that I try to log in.

Re: SIM ACTIVATION NOT WORKING

Anonymous — Mon, 12 Apr 2021 23:58:37 GMT

@theblacklabel31 : Ok we have some answers. Apparently I could have been clearer.

Was the payment for the plan successful? The $10 was likely for the SIM alone.

What do you mean "wifi number"? Maybe doesn't matter as you said it's a new number.

By locked I meant is the phone unlocked from a previous provider? That 10 count thing sounds like needing to put in an unlock code. You need to get that from a previous provider.

LG what? Just the phone that you wish to use with the Public Mobile SIM.

Re: SIM ACTIVATION NOT WORKING

dabr — Mon, 12 Apr 2021 23:58:21 GMT

@theblacklabel31 wrote:
1. have you gone through activate.publicmobile.ca
2. have you successfully paid
3. did you transfer your number from another provider
4. what make/model/submodel is the phone
5. is it unlocked from a previous provider

1. yes. I did.
2. yes $10
3. NO. its a new number but when I first put the sim card on the other device it has a wifi number it was an LG phone
4. now I just put the sim on the new phone its an android phone
5. No. but I only got 1 more try then its gonna get locked it is already 9 times that I try to log in.

@theblacklabel31 Are you trying to change SIMs for an existing account? If you are that can only be done by moderators for now. You'll need to submit a ticket via chatbot and follow prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: SIM ACTIVATION NOT WORKING

theblacklabel31 — Tue, 13 Apr 2021 00:15:56 GMT

its has $10 when I login the first time I put $10 it was successful

wifi number was a TextMe app

form the previous provider it was not unlocked yet.

my previous was LG but it did not work now I'm using a android phone not LG

Re: SIM ACTIVATION NOT WORKING

RosieR — Tue, 13 Apr 2021 00:06:45 GMT

@theblacklabel31 you bought a sim card for $10. That's all. You don't have a Public Mobile service yet.

You have to activate that sim card.

go here Activation Portal to activate the sim card. Choose a plan here. Pay for your plan. Complete the 4 steps of activation.

RosieR

Re: SIM ACTIVATION NOT WORKING

theblacklabel31 — Tue, 13 Apr 2021 00:10:39 GMT

Re: SIM ACTIVATION NOT WORKING

darlicious — Tue, 13 Apr 2021 00:07:45 GMT

@theblacklabel31

Is this the screen message you are getting?

Re: SIM ACTIVATION NOT WORKING

Anonymous — Tue, 13 Apr 2021 00:10:47 GMT

@theblacklabel31 :

~~So here's the method~~

~~1. buy SIM~~

~~2. activate it~~

~~3. pay for a plan during that~~

4. have compatible, unlocked phone

4. insert SIM

5. restart phone

If phone not unlocked, ask previous provider.

If phone not compatible, get a different phone.

Again...what make/model/submodel phone do you have the Public Mobile SIM in?