topic Re: 2.5 time limit per call in Get Support

Re: 2.5 time limit per call

BearFBI — Thu, 06 Jan 2022 06:39:57 GMT

Wait what ? Did someone delete my post ? I posted something here hours ago and now it's gone. I even doubble checked when it posted and it posted correctly.

What's going on.

Re: 2.5 time limit per call

Nezgar — Sun, 04 Apr 2021 03:01:36 GMT

@BearFBI apparently some posts get automatically deleted (censored?) by the system, so may not have been a person. Not sure what happenned with @gpixel 's post getting blanked out though...

Re: 2.5 time limit per call

BearFBI — Sun, 04 Apr 2021 03:05:00 GMT

@Nezgar Hmm. Never had mine stay for a while though and then get deleted. That's why I thought a person could've deleted it. Not sure why.

The past few days though I have had issues with posts. They would post then dissappear instantly. Then I would get all upset because my 11 paragraph post was gone and I was too lazy to re write it.

Re: 2.5 time limit per call

HALIMACS — Sun, 04 Apr 2021 03:10:02 GMT

@BearFBI

Could they have gone to your rejected items list:

https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected

Re: 2.5 time limit per call

BearFBI — Sun, 04 Apr 2021 03:13:26 GMT

All I gotta say is this call cutoff time could be avoided.

First of all its used so people don't just initiate a phone call and leave it running for hours or days and congest the network.

What carriers could do instead is this. After X amount of minutes you could ask if the person on the line is still available. This could be done through RCS and I think Imessage notifications where you have to press something to continue the call. After that you can continue the call with the other person untill another X amount of minutes.

Alguva was talking about integrating something like that into dotmobile. I'm surprised the big 3 don't have anything like this, although their call cutoff time is like 5 hours+

Re: 2.5 time limit per call

BearFBI — Sun, 04 Apr 2021 03:13:59 GMT

@HALIMACS Nope not in there.

Re: 2.5 time limit per call

esjliv — Sun, 04 Apr 2021 03:51:51 GMT

@BearFBI wrote:
@Nezgar Hmm. Never had mine stay for a while though and then get deleted. That's why I thought a person could've deleted it. Not sure why.

The past few days though I have had issues with posts. They would post then dissappear instantly. Then I would get all upset because my 11 paragraph post was gone and I was too lazy to re write it.

@BearFBI ahhhh, you have been hit with the disappearing posts syndrome.

I, too, have been affected by this.

Check out this link to probably find your missing posts: https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected:forum

EDIT:

LOL @HALIMACS bet me to it!

But @BearFBI , they are not there? huh?

Re: 2.5 time limit per call

BearFBI — Sun, 04 Apr 2021 03:18:20 GMT

@esjliv No there not. I am so confused as to where my posts are going. Something is really screwed up.

Re: 2.5 time limit per call

Nezgar — Sun, 04 Apr 2021 05:37:19 GMT

@esjliv oh thanks for the link. Happy to report I have nothing there, but I've read numerous accounts of it happening to others...

Another thought @BearFBI is if maybe you had an HTML validation error on submission? I've seen that often when pasting in formatted text from elsewhere where "invalid html" is detected when hitting submit, but then it successfully posts when hitting "post" again... if you miss that it would never have posted....

Re: 2.5 time limit per call

darlicious — Sun, 04 Apr 2021 03:33:11 GMT

@BearFBI

Are they in your drafts? But if you get that dreaded "message not found" error they are just gone...

@computergeek541

This really could have been moved to the community board....just sayin'....

Re: 2.5 time limit per call

BearFBI — Sun, 04 Apr 2021 03:34:14 GMT

@darlicious It is in the community board.

Re: 2.5 time limit per call

computergeek541 — Sun, 04 Apr 2021 03:35:48 GMT

@darlicious wrote:

@computergeek541
This really could have been moved to the community board....just sayin'....

That's where it is.

Re: 2.5 time limit per call

darlicious — Sun, 04 Apr 2021 03:35:20 GMT

@BearFBI

Lol....oops!

@computergeek541

Apologies!

Re: 2.5 time limit per call

HALIMACS — Sun, 04 Apr 2021 03:36:41 GMT

@BearFBI

Yeah in my experience this happens when one of the following several things below occurs:

They get sent to one's unmoderated items rejected list https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected
An HTML error may deny the first post of a message - some users may exit before fixing the HTML or allowing the system to automatically correct and hitting post a second time
An Oracle may be in the process of moving - reclassifying the message
The message may not meet the terms of public mobiles terms and conditions

Here is a whole thread dedicated to it started by Darlicious

https://productioncommunity.publicmobile.ca/t5/Community/poof-the-magic-dragon-disappearing-post-bug-a-solution-for-a/m-p/483564#M104289

Re: 2.5 time limit per call

esjliv — Sun, 04 Apr 2021 03:44:46 GMT

@BearFBI wrote:
@esjliv No there not. I am so confused as to where my posts are going. Something is really screwed up.

@BearFBI , has this happened more than once? Or was it only just today, the one time, you noticed this?

That link @HALIMACS and myself posted can have more than one page to scroll through, which is not obvious because the page numbers are over the screen form.

page numbers kinda hidden:

I was going through a 'spell' of these occurrences, that became quite annoying. I put in a ticket the Moderators, thinking I was put on some kind of block/watch list. They said they would check it out. There was no real answer back. But, strangely, I never had any sent there again since then....'knock on wood'.

Re: 2.5 time limit per call

darlicious — Sun, 04 Apr 2021 10:25:44 GMT

@BearFBI wrote:
@Nezgar Hmm. Never had mine stay for a while though and then get deleted. That's why I thought a person could've deleted it. Not sure why.

The past few days though I have had issues with posts. They would post then dissappear instantly. Then I would get all upset because my 11 paragraph post was gone and I was too lazy to re write it.

@BearFBI

How well spaced were those 11 paragraphs? And how long were they? The spam filter is supposed to "learn" but I suspect it has learned that long written diatribes 😉 are suspect and if they are anyway a "wall of text" it is doubley keen to toss it usually into your unmoderated items ( which are not chronological BTW.)

Having a lot of experience dealing with **poof** the magic post eating dragon (the spam filter) if you have become its next target then you will have to make an effort to teach it a lesson! But for your own peace of mind if you know you've got something to say and its likely a long post......

Write your post off site so it can be saved then copy and paste it after...
Proof read and edit your post for any spelling mistakes, commercial references, numerous html's, possible or similar sounding words that could be profanity, $e×ual in nature or other words that are contrary to the ToS.
Break up your post into smaller double spaced paragraphs. (Make it look pretty!)
Review any posts you do have in your unmoderated items for simlar patterns or habits between posts so you can avoid repeating those "errors" that the spam filter is learning or has learned constitutes in its A.I. mind "bad" behavior.
If you are able split one long post into two "medium" posts. Label them part #1 and part #2 if necessary.
Check on any posts you think might disappear.....I've had some disappear an hour later or longer ( some took a month or two for me to discover they had disappeared!)

After I recieved Tiana's helpful advice I stopped having posts disappear and last had one in late December 2019. While some have had constant quick edits trigger the spam filter I found in my case since changing my posts as above making several edits for mistypes on my crappy touch keyboard is of no concern.

If a moderator removes a post or worse yet deletes it you will almost surely hear from them..... oracles can archive and edit posts and have a "gentleman's" agreement to make an editors note w/ their name although that hasn't always happened in the past that is not supposed to be an issue anymore.

Re: 2.5 time limit per call

darlicious — Sun, 04 Apr 2021 10:52:56 GMT

@BearFBI

Although I edited.....wouldn't you know it I triggered the smut filter and got an immediate message from a moderator!

Re: 2.5 time limit per call

BearFBI — Sun, 04 Apr 2021 19:46:01 GMT

@darlicious Really !

Cmon. You know better than that. No swearing. Lol

Re: 2.5 time limit per call

BearFBI — Sun, 04 Apr 2021 19:48:16 GMT

@darliciousThanks for the tips. I dont think it's the poof the magic dragon issue though because none of my posts are in the unmonitored section.

Could be my browser.

Re: 2.5 time limit per call

darlicious — Sun, 04 Apr 2021 19:56:58 GMT

@BearFBI

Yeah that's a weird one....since my tablet loves to shut itself off at the most inopportune times its frustrating enough to lose private messages so long ones I always compose off site so if I get a shutdown they are at least saved but otherwise regular replies will get saved in my drafts. Is there any chance you are exceeding the 60 min time limit?