topic Re: real service in Get Support

real service

maxneon — Thu, 06 Jan 2022 06:39:42 GMT

Why does this phone company as they want to call it not provide real customer service? and I don't agree to term of use for this program but am forced to agree just so I can start a ticket but now can't even find where to start a ticket. Typical Telus hiding from dealing with issues

Re: real service

Jb456 — Sat, 26 Dec 2020 20:01:15 GMT

@maxneon

It's stated on the main website before you join that all support is online. Maybe PM is not for you.

What is the issue you're having?. If you can list the issue without providing personal information we may be able to assist you.

To reach the moderators who are CS support and work for PM and can see your account you can reach them via two methods.

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: real service

Triguy — Sat, 26 Dec 2020 20:03:07 GMT

PM is a third tier provider so all support is done online. Most problems can be resolved by posting to the forum. If you can't get a resolution then you need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: real service

maxneon — Sat, 26 Dec 2020 20:17:39 GMT

I want to talk with someone not this online deal

Re: real service

benfatto — Sat, 26 Dec 2020 20:18:05 GMT

@maxneon "I want to talk with someone not this online deal"

Sorry that is impossible here. Unfortunately you must switch providers if you wish access to a call centre.
Try Koodo if you hope to port out your number if your account is suspended.
Good hunting.

Re: real service

HALIMACS — Sun, 27 Dec 2020 02:19:55 GMT

They don't hide that all service is online, @maxneon

Truth be told, following @Triguy & @Jb456 comments, my experience is you may get even better options through user feedback than thru Moderators assistance.

Moderators are only necessary for things users cannot access or change certain things on the account.

Re: real service

JK8 — Sat, 26 Dec 2020 20:18:27 GMT

@maxneon wrote:
I want to talk with someone not this online deal

Did you not read the homepage when you signed up?

Our support is all online.

Having online support means more money in your pocket and less waiting on hold. We call that a win-win.

Re: real service

LurganIeUk — Sat, 26 Dec 2020 20:25:51 GMT

@maxneon wrote:
I want to talk with someone not this online deal

Then I suggest you find a different prepaid program that offers in person help. You can try Telus prepaid and you can call them...but expect $2 per call. And chances are you will never need help unless ............

Re: real service

Jb456 — Sat, 26 Dec 2020 20:18:51 GMT

@maxneon You're talking to 6 real people right now lol.

If you don't want to provide further details regarding your issue. Simply contact moderators who work for PM and they'll get back to you.

Standard response time is 24/48 hours but usually quicker. Keep an eye out on your envelope at the top of these forums. That is your inbox and where they will write back to you. (Sorry no phone calls to them all online)

Since you appear to be a bit agrivated I'd suggest instead of opening a ticket through SIMon the chat bot (which will upset you more) Simply click link below and write them a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Happy Holidays and all the best in the New Year!

Re: real service

Spudster — Sat, 26 Dec 2020 20:53:42 GMT

Do you really have cell service here with public mobile, @maxneon ?

Why would you if you didn't want to deal with online only service?

Re: real service

LurganIeUk — Sat, 26 Dec 2020 21:33:54 GMT

@Spudster

My guess the answer is NO.