topic Re: Unable to Tether iPhone 5s in Get Support

Unable to Tether iPhone 5s

tsudoh — Tue, 04 Jan 2022 18:42:55 GMT

Hello!

LTE data is working fine and my laptop is able to connect to the Wifi hotspot, but the laptop can't receive data. My "Personal Hotspot" settings are:

APN: isp.mb.com

Username: <blank>

Password: <blank>

I've tried the many suggestions listed in the forums, but still not working. It used to work fine when I was with Koodo. Does PM need to manually update something on my user account? Not sure what I'm missing here.

Thanks!

Re: Unable to Tether iPhone 5s

stonechucker — Tue, 25 Apr 2017 23:47:47 GMT

I don't remember anything specific settings for tethering on my iPhone when I had one. I remember setting an AP name to represent my iPhone when active for tethering, and setting only a preshare jey.

thinking about it now, I think you may be in the wrong area for setting it up.

i only have an iPad, wifi only, so I can't help any further.

Re: Unable to Tether iPhone 5s

imm1304 — Wed, 26 Apr 2017 00:22:08 GMT

Hi @tsudoh!

Go to settings > Profiles and delete all profiles that are listed.

Next, go to software update and instal the carrier update from Public Mobile.

Restart the phone after update is complete.

Hope this helps.

Re: Unable to Tether iPhone 5s

Luddite — Wed, 26 Apr 2017 00:40:17 GMT

@tsudoh It is definitely a phone setting issue; PM does not restrict tethering. Two additional suggestions:

a) turn off hotspot, reboot your phone, set up hotspot again

b) shut down your laptop, and restart

And an Apple troubleshooting guide: https://support.apple.com/en-us/HT203302

Re: Unable to Tether iPhone 5s

TheOldVR — Wed, 26 Apr 2017 16:37:36 GMT

Hi @tsudoh,

I just tested my iPhone 6S and it seems to be working fine.

Are you able to confirm if your laptop is grabbing an IP address from your phone?

Re: Unable to Tether iPhone 5s

tsudoh — Wed, 26 Apr 2017 18:26:00 GMT

I finally got it working last night. The solution was to do the following:

Settings > General > Reset > Reset Network Settings.

** Warning ** Doing this will reset Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

I can only guess that there was some incompatible network setting from my time with Koodo that needed to be reset for PM.

I tried the following that did NOT work:

1) Rebooting devices (phone, laptop)

2) Settings > Profiles and delete all profiles

3) Settings > Celluar > Cellular Data Options > Celluar Data Network > Reset Settings

Also did not need to do a carrier update as suggested (using Public Mobile 28.0)

Re: Unable to Tether iPhone 5s

Acekiller — Wed, 26 Apr 2017 19:14:06 GMT

Thanks for reporting back. Will keep in mind if I run into the same problem!