topic Re: Data in Get Support

Data

amenehsharifi — Thu, 06 Jan 2022 06:39:31 GMT

Hello. I have had my sim card for a month. Now for the second month I have a $15 plan. But my data is not working at all. Why is that?

Ameneh

Re: Data

computergeek541 — Sat, 03 Apr 2021 01:24:02 GMT

@amenehsharifi wrote:
Hello. I have had my sim card for a month. Now for the second month I have a $15 plan. But my data is not working at all. Why is that?

Was the data working before or is this the first time that you've tried to use it?

Re: Data

HALIMACS — Sat, 03 Apr 2021 02:27:44 GMT

@amenehsharifi

Could you be out of data for your current cycle allotment?

Check under your "My Data and Add-Ons" section of your self serve account to see if there's any data left.

If nothing is showing, you've used it.

EDIT: section looks like this:

Re: Data

BKNS27 — Sat, 03 Apr 2021 01:37:05 GMT

@amenehsharifi

Are you on AutoPay for the additional 250Mb?

The $15 PM plan does not come with data unless you signed up for AutoPay.