topic Re: Can't log in, haven't received sim, can't send help message in Get Support

Can't log in, haven't received sim, can't send help message

gollumullog — Thu, 06 Jan 2022 06:39:20 GMT

The website appears broken. I created an account 12 days ago, bought 3 sim cards. The sim cards haven't arrived, and I can't log in to my account, not reset my password, or send a help request.

Re: Can't log in, haven't received sim, can't send help message

computergeek541 — Fri, 02 Apr 2021 21:42:27 GMT

@gollumullog wrote:
The website appears broken. I created an account 12 days ago, bought 3 sim cards. The sim cards haven't arrived, and I can't log in to my account, not reset my password, or send a help request.

The account that you create during SIM card ordering is only for the webstore and is not a self serve account. It also wasn't necessary to create any account for that.

As you have not activated your new services/SIM cards, you do not have a Public Mobile account yet. I would consider waiting a litle longer for the SIM cards to arrive. There are still delays at shiping companies, and SIM cards may take a few weeks to arrive.

Re: Can't log in, haven't received sim, can't send help message

esjliv — Fri, 02 Apr 2021 21:47:39 GMT

@gollumullog wrote:
The website appears broken. I created an account 12 days ago, bought 3 sim cards. The sim cards haven't arrived, and I can't log in to my account, not reset my password, or send a help request.

@gollumullog if you are trying to take advantage of this promo, and you are waiting for SIMs to activate, that would be annoying.

https://productioncommunity.publicmobile.ca/t5/Announcements/EXTENDED-FLASH-SALE-Get-your-second-month-FREE-when-you-activate/m-p/667320

Has it been very long since you ordered the SIMs?

Pick up some if there are locations near you, check here: https://www.publicmobile.ca/en/bc/store-locator

Re: Can't log in, haven't received sim, can't send help message

BKNS27 — Fri, 02 Apr 2021 23:40:41 GMT

@gollumullog

When you get your 3 PM SIM cards. Please keep in mind that you can only create your PM account, you will need 3 different email address per PM SIM.

Re: Can't log in, haven't received sim, can't send help message

RosieR — Sat, 03 Apr 2021 17:47:13 GMT

@gollumullog wrote:
The website appears broken. I created an account 12 days ago, bought 3 sim cards. The sim cards haven't arrived, and I can't log in to my account, not reset my password, or send a help request.

Hi @gollumullog it may take 3-4 weeks for your sim card order to arrive.

FYI, check out canadiancellsupplies they have Public Mobile sim cards on sale for $3.00

and also check their Public Mobile sim activation plans (might save you more dollars).

If you have any other questions, we are here to help

RosieR

edited as OP already accepted a solution

Re: Can't log in, haven't received sim, can't send help message

gollumullog — Sat, 03 Apr 2021 16:35:22 GMT

Thanks for the info, that makes sense.

How do I then find out where my sim cards are?

Re: Can't log in, haven't received sim, can't send help message

gollumullog — Sat, 03 Apr 2021 16:35:53 GMT

Its been 12 days.

Re: Can't log in, haven't received sim, can't send help message

Dunkman — Sat, 03 Apr 2021 16:49:15 GMT

@gollumullog wrote:
Its been 12 days.

@gollumullog

Don't expect any notifications from Public mobile or its carrier. Some customers are taking 3-4 weeks to receive SIM cards. Longer than usual. However, with Covid restrictions, there have been delays in delivery.

Re: Can't log in, haven't received sim, can't send help message

softech — Sat, 03 Apr 2021 18:25:52 GMT

@gollumullog are you waiting for the SIM for new activation? If so, you might want to consider getting them from local kiosk so you won't miss the current promotion which will end in 2 days:

[EXTENDED] FLASH SALE: Get your second month FREE ... - Community (publicmobile.ca)

you can get it from Walmart/Londons Drug/Loblaws. Some of these stores will actually give out free SIM if you activate with them. If you can get them giving you for free, you are not paying extra for the SIM.

(if you want to take advantage of this promote, make sure you submit your emails ahead and use the same email to activate. If you are activating 3 lines, you need 3 emails and 3 submissions)