topic Re: PUK request. in Get Support

PUK request.

KALYSIA — Thu, 06 Jan 2022 06:39:17 GMT

Hello I wanted to know what is the PUK of my phone as this is what the phone is asking for > SIM number xxxxxxxxxxxxxxxxxx

edited by computergeek541: SIM card number removed

Re: PUK request.

esjliv — Fri, 02 Apr 2021 21:31:37 GMT

@KALYSIA

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: PUK request.

computergeek541 — Fri, 02 Apr 2021 21:33:21 GMT

@KALYSIA wrote:
Hello I wanted to know what is the PUK of my phone as this is what the phone is asking for > SIM number xxxxxxxxxxxxxxxxxx

Do you need the PUK for your phone or for your SIM card. Those are two different things. What's the exact message you are seeing on-screen?

If your phone is aksing for a a SIM Network Unlock PUK, this means that your phone is locked to another carrier, and you'll need to get assistance from the original carrier of that device.

If you were going through your SIM card's security settings and entering your SIM card's PIN too many times incorectly, only Public Mobile customer support can give you the PUK. A ticket can be opened by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: PUK request.

HALIMACS — Fri, 02 Apr 2021 22:04:04 GMT

@KALYSIA

Follow this process EXACTLY. In the small white bubble to the bottom right, type,

Need PUK

Follow the precise instructions from that point based on responses provided.