topic Changing iphones in Get Support

Changing iphones

SK77 — Thu, 06 Jan 2022 06:39:14 GMT

I have updated my kid's phone from iphone5 to iphone7. Backed up her old phone, uploaded to "new" phone through itunes. SIM card is now in iphone7, but when she goes on to her imessages her friends see her email address not her phone number as her contact so there is a "new" thread being written there rather than just continuing on with her old messages. Why is this? Thanks.

Re: Changing iphones

esjliv — Fri, 02 Apr 2021 19:37:43 GMT

@SK77 wrote:
I have updated my kid's phone from iphone5 to iphone7. Backed up her old phone, uploaded to "new" phone through itunes. SIM card is now in iphone7, but when she goes on to her imessages her friends see her email address not her phone number as her contact so there is a "new" thread being written there rather than just continuing on with her old messages. Why is this? Thanks.

@SK77

Try

Open the Settings app.
Scroll down and select the Messages subsection.
Tap Send & Receive.
Scroll down to "Start New Conversations From", and select your phone number instead of your email address.

Re: Changing iphones

SK77 — Fri, 02 Apr 2021 19:53:40 GMT

Thank you! This worked. Amazing. So simple yet we had no idea. Thanks again.

Re: Changing iphones

Luddite — Fri, 02 Apr 2021 19:54:11 GMT

@SK77 That sounds as though Apple servers have not updated after changing the SIM over. Try turning iMessage & Facetime OFF, then ON after a few minutes.

Confirm the new phone settings are correct: Settings >> Messages: iMessage ON, Send as SMS ON, MMS ON >> Send & Receive: should show Aplle id email and her phone number.

I may be wrong but believe old messages are not transferred to a new phone unless Messages is ON under Settings >> iCloud: list of apps storing data in iCloud. Otherwise they are only stored in the phone itslef.

Re: Changing iphones

AE_Collector — Fri, 02 Apr 2021 20:25:58 GMT

@SK77 wrote:
Thank you! This worked. Amazing. So simple yet we had no idea. Thanks again.

There are only a few thousand similar quirks... enough to keep ~~you~~ me fighting with this stuff for the rest of my life!

AE_Collector