topic Re: plan still suspended in Get Support

plan still suspended

sarbrinder — Thu, 06 Jan 2022 06:39:12 GMT

today i wanted to reactivate my plan.i selected $25 plan and when i selected payment it shows amount due $9 and rewards $1 which i [paid by credit card.now it shows my balance $10

and my plan is still suspended and i dont know how to contact customer service no.

Re: plan still suspended

computergeek541 — Fri, 25 Dec 2020 20:39:05 GMT

@sarbrinder wrote:
today i wanted to reactivate my plan.i selected $25 plan and when i selected payment it shows amount due $9 and rewards $1 which i [paid by credit card.now it shows my balance $10
and my plan is still suspended and i dont know how to contact customer service no.

I would try to make another payment of $15. This is just a hunch. I'm not sure that your payment went through and it sounds as if you may have already had $10 in the account balance.

Sorry, but there is no customer service phone number. Custoemr service is contacted by openinig a ticket to the moderators at: https://publicmobile.ca/chatbot

Re: plan still suspended

popping — Fri, 25 Dec 2020 19:56:48 GMT

@sarbrinder wrote:
today i wanted to reactivate my plan.i selected $25 plan and when i selected payment it shows amount due $9 and rewards $1 which i [paid by credit card.now it shows my balance $10
and my plan is still suspended and i dont know how to contact customer service no.

On reactivation, PM always want full plan cost without deducting reward credit. If you don't have $25 available fund in your account, you cannot click the "Reactivate current plan" link to get your account working again.

Now, you have $10 available fund in your account, you need to add another $15 to your account before you can reactivate your plan.

If you want to create a support ticket, be prepare to wait a bit longer for moderator to work on your request as there are only 2 moderators online at 12:55PM MT.

Re: plan still suspended

Anonymous — Fri, 25 Dec 2020 20:32:16 GMT

i think first you can do a live chat when You go to the site plan and Press to any plan until you will see it to you At the bottom ( Thinking of joining Public Mobile, live chat ) try to chat with them maybe they will help you ASAP 🙂

you need send a private message to @Moderator_Team. clicking here.

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- explanation to them nice service

Good Luck 💝

Re: plan still suspended

computergeek541 — Fri, 25 Dec 2020 20:40:06 GMT

@Anonymous wrote:
i think first you can do a live chat when You go to the site plan and Press to any plan until you will see it to you At the bottom ( Thinking of joining Public Mobile, live chat ) try to chat with them maybe they will help you ASAP 🙂
or
you need send a private message to @Moderator_Team. clicking here.

In your message put it, please include.
- your account number
- your phone number
- your account PIN
- explanation to them nice service

Good Luck 💝

LIve Chat cannot help an existing customer with account issues (it's only for activating a new account). Also, the method that you gave isn't the way Public Mobile has asked customers to contact them. It is an option but they've asked members to first try https://publicmobile.ca/chatbot

(which isn't a real-time chat with the moderators)