topic Re: Trying to find a specific plan I was looking at on Friday in Get Support

Trying to find a specific plan I was looking at on Friday

SirKibble — Tue, 04 Jan 2022 18:42:53 GMT

Hello!

I am new to public mobile. I picked out what plan I wanted and ordered a SIM card on Friday (2017, April 22.) The plan I was looking at was 90 day, canada-wide talk, global text, and 6GB data for $99. Now that I have my SIM card and I am ready to set it up, the same plan is showing as $135. Am I doing something wrong or was there a huge price increase in the last 2 days?

Re: Trying to find a specific plan I was looking at on Friday

Samianauman — Tue, 25 Apr 2017 20:20:53 GMT

It's was a system glitch @SirKibble

but they do have a new promo 12gb on 90 days plan for 165 dollars

fews days ago pm was probably preparing this new promo 165 dollars one and because of that there were some technical issue with plan prices which was fixed Same day

Re: Trying to find a specific plan I was looking at on Friday

xCameron94x — Tue, 25 Apr 2017 20:10:09 GMT

It is possible that there could've been a price increase, as providers such as koodo, virgin and fido increased their prices. You could get the $55 promo plan, and buy a long distance add on. That way you'd have more data, and the canada wide minutes. However it is still more expensive than what you were looking at

Re: Trying to find a specific plan I was looking at on Friday

Samianauman — Tue, 25 Apr 2017 20:24:21 GMT

@SirKibble

I would suggest since you already have SIM card try the services for a month or 2 it's truly prepaid if don't like it you can cancel it just a suggestion

Re: Trying to find a specific plan I was looking at on Friday

SirKibble — Tue, 25 Apr 2017 20:31:43 GMT

Thanks for the helpful info.

Once I switch I am 100% not going back to Telus. All of the PM plans are much better than what I'm paying now.

Re: Trying to find a specific plan I was looking at on Friday

xCameron94x — Tue, 25 Apr 2017 20:33:37 GMT

since you are porting from Telus. I recommend using a different email for your self-serve account (different from yout Telus one) and pick a temp number first, and then port the number over. Just because Telus and Koodo share the same system, there are sometimes glitches

Re: Trying to find a specific plan I was looking at on Friday

SirKibble — Tue, 25 Apr 2017 20:46:43 GMT

I tried before reading this and it didn't work "activation failed."

I'll try again with a different email and a temp phone number.

Re: Trying to find a specific plan I was looking at on Friday

Samianauman — Tue, 25 Apr 2017 20:58:53 GMT

@SirKibble
Keep your Telus line active once you port it will disconnect by its self but for porting line has to be active to get the same number

try with differnt number also if still encounter issues try different browser if doesn't work at all then
Contact mod dept they will help you with the process
In your private message to any moderator include whatever bits of the following info you have:
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Trying to find a specific plan I was looking at on Friday

SirKibble — Tue, 25 Apr 2017 20:59:38 GMT

Thanks. That's what I will do.

Re: Trying to find a specific plan I was looking at on Friday

Samianauman — Tue, 25 Apr 2017 21:03:16 GMT

@SirKibble

Since you mentioned you order 2 sims if you planning to activate the 2nd sim don't forgot to add your 1st sim number (when activated) as a refer a friend you will get additional 1 dollar off on 30 plan and 3 dollars off on 90 days plan

Re: Trying to find a specific plan I was looking at on Friday

Luddite — Tue, 25 Apr 2017 21:26:02 GMT

@SirKibble Here's my longish list of other items to consider during activation:

Read: http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m-p/99033#M18556

Before contacting the moderators please try this:

clear your browser’s cache and restart your computer
turn off any popup/ad blocker
if you have a long name(s) enter short ones
be sure your postal code is entered WITHOUT spaces
choose any valid Canadian number that is not your own as “Alternate”

If that fails you will need moderator assistance. Send any one of them a private message (if not familiar with that click here for info) with your phone number and whatever items of the following you have:

PM account email address
PM phone number
PM SIM card number

Channel your patient persona. 🙏

Re: Trying to find a specific plan I was looking at on Friday

brobinson5662 — Tue, 25 Apr 2017 22:58:18 GMT

@xCameron94x wrote:
since you are porting from Telus. I recommend using a different email for your self-serve account (different from yout Telus one) and pick a temp number first, and then port the number over. Just because Telus and Koodo share the same system, there are sometimes glitches

Is this a glitch only sometimes? I used the same email and ported my number from Telus without any hassle.

Maybe I was just lucky!

Re: Trying to find a specific plan I was looking at on Friday

xCameron94x — Tue, 25 Apr 2017 23:43:57 GMT

It was recommended. I've heard stories about a few people who got their port stuck from Telus. Didn't wanna take a chance aha.