topic Re: after my 1GB data limit there is no 2G data in Get Support

after my 1GB data limit there is no 2G data

gnanabk — Thu, 06 Jan 2022 06:38:32 GMT

after my 1GB data limit there is no 2G data. its literally no data. my plan says unlimited data i.e. after the first 1GB at LTE, I would get unlimited data at 2G. there was no data at all, couldn't even send a whats app message or open google maps.

Re: after my 1GB data limit there is no 2G data

HALIMACS — Thu, 01 Apr 2021 21:48:52 GMT

@gnanabk

I'm not aware of an unlimited data plan. You must be on an old grandfathered plan that public mobile no longer offers.

Can you tell us what is stated under your plan details?

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Re: after my 1GB data limit there is no 2G data

darlicious — Thu, 01 Apr 2021 21:51:53 GMT

@gnanabk

There is no unlimited data at public mobile. What plan are you on? The $25/1gb plan? Did you have the "more the merrier" free 2gb data add on gift from pm at xmas time? It sounds like you have run out of data. You should either employ all your data saving options and monitor your data usage better or upgrade to a plan with more data.

Re: after my 1GB data limit there is no 2G data

TheGx — Thu, 01 Apr 2021 21:55:17 GMT

@gnanabk :Log into self serve and post screen shot it remember edit out your personal information, then we can see what plan it says there.

Re: after my 1GB data limit there is no 2G data

computergeek541 — Thu, 01 Apr 2021 21:59:43 GMT

@gnanabk wrote:
after my 1GB data limit there is no 2G data. its literally no data. my plan says unlimited data i.e. after the first 1GB at LTE, I would get unlimited data at 2G. there was no data at all, couldn't even send a whats app message or open google maps.

Public Mobile does not have unlimited data, not even at 2g-like speeds. For that you'd have to go to a different carrier. There is no such plan at Public Mobile. Are you a Public Mobile customer or a customer at a different brand?

Re: after my 1GB data limit there is no 2G data

darlicious — Thu, 01 Apr 2021 22:03:23 GMT

@gnanabk

The only canadian provider that offers unlimited data at 2G speeds is Sasktel.

Re: after my 1GB data limit there is no 2G data

esjliv — Thu, 01 Apr 2021 22:30:07 GMT

@gnanabk wrote:
after my 1GB data limit there is no 2G data. its literally no data. my plan says unlimited data i.e. after the first 1GB at LTE, I would get unlimited data at 2G. there was no data at all, couldn't even send a whats app message or open google maps.

@gnanabk ,

Haven't heard of this.

Where do you see "after the first 1GB at LTE, I would get unlimited data at 2G." ?

Re: after my 1GB data limit there is no 2G data

BearFBI — Thu, 01 Apr 2021 22:32:06 GMT

@darlicious "The only canadian provider that offers unlimited data at 2G speeds is Sasktel."

Wouldn't lucky be considered unlimited 2G ? I don't know what the speed of 2G is supposed to be.

@gnanabk Can you show us what plan you are on and where you see this ? I don't think that exists at Public Mobile.

Re: after my 1GB data limit there is no 2G data

darlicious — Thu, 01 Apr 2021 23:31:35 GMT

@BearFBI

To clarify I meant the throttled data speed after your plan data has been reached. Lucky's data speed is then throttled to 128kbps. The big three's top tier is throttled to 512kbps. Sasktel is 2mbps.

Re: after my 1GB data limit there is no 2G data

BearFBI — Thu, 01 Apr 2021 23:36:53 GMT

@darlicious Oh. Wow 2mbps is a lot.

Re: after my 1GB data limit there is no 2G data

darlicious — Thu, 01 Apr 2021 23:43:36 GMT

@BearFBI

That's an unlimited data speed that would be worthy of changing providers for as most functions could be achieved at that speed other than gaming and streaming HD video.

Re: after my 1GB data limit there is no 2G data

BearFBI — Fri, 02 Apr 2021 03:13:05 GMT

@darlicious Yeah for sure. That's what I call unlimited data.

Imagine not having to rely on wifi networks. Crazy.

I dont even think anything like that in the US exists. In the US they all throttle you to the same speed here.

Re: after my 1GB data limit there is no 2G data

MoreYummy — Fri, 02 Apr 2021 04:47:50 GMT

there is unlimited data plan at very slow speed.

Re: after my 1GB data limit there is no 2G data

darlicious — Fri, 02 Apr 2021 04:55:11 GMT

@MoreYummy

Not at public mobile....what is the purpose of your post?