topic Re: Credit Card Not Being Verified in Get Support

Credit Card Not Being Verified

Jonathanhrynchy — Thu, 06 Jan 2022 06:37:30 GMT

Hello,

I'm trying to sign up for Public Mobile but on the payment page after I complete it and click activate, the next page that comes up says my credit card can't be verified.

I think what happened is that I typed one error in my address and now it's locked me out. As I phoned my credit card company and it's good on their end.

How do I contact public to reset this?

Or will it reset overnight?

Re: Credit Card Not Being Verified

Helpershelper — Tue, 22 Dec 2020 02:57:10 GMT

@Jonathanhrynchy

Ya it happens from time to time. Public can look into it and see why the card is being blocked and escalate to their financial team who can unblock it really fast. You can reach them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit Card Not Being Verified

esjliv — Tue, 22 Dec 2020 03:13:10 GMT

@Jonathanhrynchy

Try clearing your browser's cache, then open up a tab in incognito mode. It wouldn't hurt to wait 50 minutes to do this.

Then try it again.

Helpful info. here: https://publicmobile.ca/en/ns/get-help/articles/voucher-payment-options

"We accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank."

If still have issues contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)