topic Re: Phone not connecting to network in Get Support

SIM card will not connect to public mobile.

skscott59 — Thu, 06 Jan 2022 06:37:29 GMT

The phone was locked when we first downloaded public network. It is now unlocked but we still cannot get phone to connect to public mobile network.

Phone not connecting to network

skscott59 — Tue, 30 Mar 2021 16:11:53 GMT

my Phone is not connecting to the network. No matter what I do says emergency calls only. Not connected to network

Re: SIM card will not connect to public mobile.

Triguy — Tue, 30 Mar 2021 16:13:36 GMT

Try rebooting your phone. Also try removing sim and reinsert it. If you have another phone then try swapping the sim.

Re: Phone not connecting to network

computergeek541 — Tue, 30 Mar 2021 16:15:22 GMT

@skscott59

You've probably already tried restarting your device? There could be a temporary network issue.

Re: SIM card will not connect to public mobile.

Anonymous — Tue, 30 Mar 2021 16:15:33 GMT

@skscott59 : Which make/model/submodel is the phone? Did it come from Rogers/Fido/Chatr? Can you set the networks to scan automatically?

Re: SIM card will not connect to public mobile.

computergeek541 — Tue, 30 Mar 2021 16:19:49 GMT

@skscott59

Now seeing your both of your threads about the same issue, I wondering if your phone might be set to 2g mode or it it just doesn't have 3g capabilities. If it doesn't, you won't be able to use this device at Public Mobile.

Re: Phone not connecting to network

Spudster — Tue, 30 Mar 2021 16:31:24 GMT

@skscott59

OK, from the beginning:

did you have a Public Mobile active account with another device and you're simply looking swapping the SIM to this 'new' device
or are you a NEW customer who purchased a NEW Public Mobile SIM card and are trying to activate it on a 'new' device which was locked to another carrier, but is now not locked to a carrier

Please provide a bit of background on what you've done.

If you went through the complete activation, were you porting a number from another cell provider, or did you choose a new number with Public Mobile?

See this information article on porting numbers from/to other carriers:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: SIM card will not connect to public mobile.

BKNS27 — Tue, 30 Mar 2021 16:54:22 GMT

@skscott59

Check in your settings under: For iPhone- Cellular>Network Selection. It should show Public Mobile.

For Android-Connections>Mobile networks>Access Point Name. Again it should show Public Mobile.

Did you port over from another carrier with the locked phone? You need to keep the old SIM in the phone and wait for a text to confirm you are porting over then power off the phone and put the PM SIM in the phone.

If neither are the issue, you will have to contact the moderator on the SIMon Chat bubble and ask to contact a moderator.