topic Re: Updating my cc in Get Support

Updating my cc

Leemae456 — Thu, 06 Jan 2022 06:37:27 GMT

I locked myself out of my self-serve site and to update my cc. How do I go about doing this?

Re: Updating my cc

esjliv — Tue, 22 Dec 2020 01:47:26 GMT

Hello @Leemae456

Try the "Forgot my password" option to get you back into your account.

Open a tab in incognito mode OR try waiting 50 mins, then try again.

If still having issues contact moderators.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)

Re: Updating my cc

cavemantoronto — Tue, 22 Dec 2020 06:05:44 GMT

@Leemae456 wrote:
I locked myself out of my self-serve site and to update my cc. How do I go about doing this?

Do you know answer to security question? That's needed for the forgot passsword feature. If you don't know it, go straight to the contact mdoerators steps in the message before.