topic Re: Payment processed but no change in Get Support

Payment processed but no change

Melleinfinity — Thu, 06 Jan 2022 06:37:10 GMT

My payment was due Dec 20. There’s enough funds in my account but my plan is still expired. It’s been expired since yesterday and I can’t make or receive any calls or texts.
when I try to reactivate my account it just says enough funds available but still doesn’t apply it to my payment.

Re: Payment processed but no change

computergeek541 — Mon, 21 Dec 2020 15:40:54 GMT

@Melleinfinity wrote:
My payment was due Dec 20. There’s enough funds in my account but my plan is still expired. It’s been expired since yesterday and I can’t make or receive any calls or texts.
when I try to reactivate my account it just says enough funds available but still doesn’t apply it to my payment.

This shouldn't have happened and this is an account issue. Please open a ticket by going to https://publicmobile.ca/chatbot

Re: Payment processed but no change

Dunkman — Mon, 21 Dec 2020 14:54:25 GMT

@Melleinfinity

As you wait for moderator help, you could try to manually load $1 into your available funds. This trick will sometimes re-start the renewal process.

Re: Payment processed but no change

cin7 — Tue, 22 Dec 2020 04:28:46 GMT

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

Re: Payment processed but no change

computergeek541 — Wed, 23 Dec 2020 02:33:11 GMT