topic Re: Unable to access voicemail in Get Support

Unable to access voicemail

Sugarcookie — Thu, 06 Jan 2022 06:36:47 GMT

Hi, I am a new community member here 🙋. Just activated my SIM card a couple days ago. Just wondering why I can't access my voicemail. I reset the passcode, but when I try to access a voice message the call doesn't go through and the screen messages say Error & Call Failed. Any help is much appreciated. 😊

Re: Unable to access voicemail

JK8 — Sun, 20 Dec 2020 06:42:06 GMT

@Sugarcookie

Have you set up your voicemail?

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-voicemail

Re: Unable to access voicemail

Anonymous — Sun, 20 Dec 2020 06:44:25 GMT

@Sugarcookie wrote:
Hi, I am a new community member here 🙋. Just activated my SIM card a couple days ago. Just wondering why I can't access my voicemail. I reset the passcode, but when I try to access a voice message the call doesn't go through and the screen messages say Error & Call Failed. Any help is much appreciated. 😊

Dial 17785804001 and see if you get there. If you do then your phone needs the proper voicemail number set up so that pressing and holding 1 gets you to voicemail.

Re: Unable to access voicemail

Sugarcookie — Sun, 20 Dec 2020 07:20:12 GMT

Thanks, I did use your method to get to set up properly now. Why isn't that number you provided written on the instructions on the site instructions? Upon trying to check the voicemail again for my messages I still am not routed to access my voice message box. How do I quickly access my voice messages? Do I need to always press 1? Thanks again.

Re: Unable to access voicemail

JK8 — Sun, 20 Dec 2020 07:33:05 GMT

@Sugarcookie

If you have set up your voicemail correctly press 1 from your phone to access.

To access voicemail messages from your mobile device, hold down the ‘1’ key on your phone keypad. You can also access your voicemail from a landline or any other phone line, by dialing your 10-digit phone number, selecting ‘Send’ or ‘Call’ and then pressing ‘*’ to skip the system greeting.

Re: Unable to access voicemail

Sugarcookie — Sun, 20 Dec 2020 07:41:06 GMT

Thank you for the rapid replies. 🤗 That's great the we can use the landlines to access voicemail, but it just seems to call my cell phone & I don't get to select Send or Call.

Maybe I'm doing it wrong...

Re: Unable to access voicemail

JK8 — Sun, 20 Dec 2020 07:52:27 GMT

@Sugarcookie wrote:
Thank you for the rapid replies. 🤗 That's great the we can use the landlines to access voicemail, but it just seems to call my cell phone & I don't get to select Send or Call.
Maybe I'm doing it wrong...

If you are accessing your voicemail from another phone.....call your number and then press * during the voicemail greeting.

On your phone you just press 1

Re: Unable to access voicemail

Sugarcookie — Sun, 20 Dec 2020 08:13:13 GMT

That worked!!! 😁 What does * usually mean for a phone? Send or Call? Very helpful thanks. However, it seems that I can't access my voicemail messages by simply pressing "1" and holding it; I can only access my voice msgs by entering my 10-digit cell number, which is a MAJOR pain. Maybe I'm doing that wrong too. Let me know your tip for this as well. Many thanks. Public Mobile, please take note and include JKB's more specific instructions for your customers! 😎

Re: Unable to access voicemail

Sugarcookie — Sun, 20 Dec 2020 08:15:33 GMT

Sorry, JK8 not JKB ---getting too old to read small characters. 👓

Re: Unable to access voicemail

Sugarcookie — Sun, 20 Dec 2020 08:34:06 GMT

Thanks for your awesome solution. Why is it not written on the website's instructions to phone this number you provided? Public Mobile, please take notice and include this tip on your instructions for setting up voicemail. Great help, indeed! 😎

Re: Unable to access voicemail

Sugarcookie — Sun, 20 Dec 2020 08:35:44 GMT

Great help, thanks so much!

Re: Unable to access voicemail

JK8 — Sun, 20 Dec 2020 08:37:42 GMT

@Sugarcookie wrote:
That worked!!! 😁 What does * usually mean for a phone?

* is the asterisk key.

Re: Unable to access voicemail

Sugarcookie — Sun, 20 Dec 2020 08:40:09 GMT

I re-read your e-mail response from a few msgs before. It meant skip the voicemail greeting for the * button for the function. 🤣

Re: Unable to access voicemail

Nezgar — Sun, 20 Dec 2020 15:28:08 GMT

@Sugarcookie Here is a list of all currently known voicemail access numbers across Canada. Useful for accessing from a landline without ringing your cel:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Re: Unable to access voicemail

Anonymous — Sun, 20 Dec 2020 15:58:26 GMT

@Sugarcookie wrote:
Thanks for your awesome solution. Why is it not written on the website's instructions to phone this number you provided? Public Mobile, please take notice and include this tip on your instructions for setting up voicemail. Great help, indeed! 😎

Because you shouldn't have to. It should get set up on activation. Perhaps you had manually set it to something before from a previous provider?

I don't know what phone you have but in my Samsung S7 running A8 it's in the dialer under the 3 dots, Settings/Voicemail settings/Voicemail number.

Then select any one of the numbers that Nezgar provided above and type it in.

Re: Unable to access voicemail

Sugarcookie — Sun, 20 Dec 2020 18:35:39 GMT

using a new iPhone 12, so maybe Public Mobile could post different setting parameters for users to check for their type of cell phone 😉

Re: Unable to access voicemail

Ajay — Sat, 17 Jul 2021 22:45:20 GMT

Just switched over to Public Mobile. I set up my voicemail, but when I tried hitting the "Call Voicemail" on my iPhone "Voicemail" screen, I just got an error message. Here's a fix that worked for me. Navigate to your phone number pad from the green Phone App on your main screen. Then type in the following numbers and characters exactly as written *5005*86*17785804001# Push dial. Your phone will call the number, but nothing really happens, hit end call and you should be good to go next time you hit "Call Voicemail".

Re: Unable to access voicemail

darlicious — Sat, 17 Jul 2021 23:13:30 GMT

@Ajay

Great advice....for most customers with Canada wide calling but for maybe someone with a legacy plan that has provincial calling and switching to a new phone this list will help them get their provincial voicemail number....vs just BC's number.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Edit:

BTW....welcome to public mobile and welcome to the community! Keep on posting....

Re: Unable to access voicemail

Nezgar — Sat, 17 Jul 2021 23:23:23 GMT

@Ajay I think the code you provided only works with iPhones - which is still useful for those phones. This doesn't work for android, at least not mine.