topic payment in Get Support

payment

tammylpatterson — Thu, 06 Jan 2022 06:36:41 GMT

I changed my billing address and now i can not make my payment

Re: payment

computergeek541 — Sat, 19 Dec 2020 18:55:53 GMT

@tammylpatterson wrote:
I changed my billing address and now i can not make my payment

Did the self serve website accept the changes to your card/billing infromation? I am thinking that you could be trying to make a payment with the billing informaiton as one address but the credit card company could be expecting the other address.

Re: payment

NDesai — Mon, 21 Dec 2020 01:15:27 GMT

@tammylpatterson Were you able to add your CC with the correct address? Sometimes systems take a bit to update changes. Try using incognito/private browsing mode and see if that works.

Re: payment

A1exander — Mon, 21 Dec 2020 04:30:50 GMT

Did you already try giving some time for the system to adjust the changes?

If you are still unable to make the payments with changed address, you can submit a ticket to a moderator as a specific concern.

Go to "Public mobile bot " bubble icon at the bottom right-hand corner and type "moderator". Next, click on Account-specific question.

Then from the replies, choose No, I need a human now.

Then click on the link to submit a ticket.

There you can put specific issue details and a moderator will get back to you.

Hope this helps.