topic Re: CREDIT CARD charge was too much in Get Support

CREDIT CARD charge was too much

MALTESERS — Thu, 06 Jan 2022 06:36:40 GMT

Topped my account using a credit card for $50.00 Statement received shows 56.50. Why is there an additional $6.50 that I didn't authorize?

Re: CREDIT CARD charge was too much

computergeek541 — Sat, 19 Dec 2020 18:26:35 GMT

@MALTESERS wrote:
Topped my account using a credit card for $50.00 Statement received shows 56.50. Why is there an additional $6.50 that I didn't authorize?

The $6.50 is sales tax.

Re: CREDIT CARD charge was too much

esjliv — Sat, 19 Dec 2020 18:30:33 GMT

@MALTESERS ,

Taxes do not show in your transaction history on your SELF SERVE account; but, alas, they are definitely charged to one and all.

Re: CREDIT CARD charge was too much

HALIMACS — Sat, 19 Dec 2020 18:33:50 GMT

Hi @MALTESERS

You raise a good question, and it's a common misunderstanding.

It is applicable taxes, as @computergeek541 & @esjliv indicate.

I find a lot of customers misunderstand the difference between amounts displayed on self-serve details vs amounts actually charged to a payment card and then subsequently billed by PM for plans.

It seems PM wants to make it uniform for all customers given the varying tax structures of each Province and Territory.

Re: CREDIT CARD charge was too much

Triguy — Sat, 19 Dec 2020 18:34:55 GMT

There is also sales tax charged.

Re: CREDIT CARD charge was too much

MALTESERS — Sat, 19 Dec 2020 19:18:56 GMT

Hi, I topped up my account by $50.00 via credit card for future payments. On my last credit card statement it showed $56.50 taken.

Re: CREDIT CARD charge was too much

HALIMACS — Sat, 19 Dec 2020 19:21:57 GMT

Yes @MALTESERS, all PM charges and credits and rewards are "NET" before applicable tax.

Re: CREDIT CARD charge was too much

ShawnC13 — Sat, 19 Dec 2020 19:24:06 GMT

@MALTESERS wrote:
Hi, I topped up my account by $50.00 via credit card for future payments. On my last credit card statement it showed $56.50 taken.

Just think of it when you are shopping and have $50 worth of items in your cart. When you get to the checkout you can't just give them $50 they will then add the tax to your purchase.