topic Re: Data not working in Get Support

Data not working

Visco2000 — Thu, 06 Jan 2022 06:36:27 GMT

My data is not working after switched to this new phone. But the talking is ok.

Re: Data not working

computergeek541 — Fri, 18 Dec 2020 22:49:46 GMT

@Visco2000 wrote:
My data is not working after switched to this new phone. But the talking is ok.

This is likely an APN setting issue. Compare your device's settings to those shown here: Set up data on an Android phone (publicmobile.ca)

On some Android devices, you may also need to to set the APN type as default,MMS

Re: Data not working

will13am — Fri, 18 Dec 2020 22:51:32 GMT

@Visco2000 , what model of phone are you using. Android phones such as the LG line require a network reset for data to work. Generally issues with data can be resolved by checking and updating the APN settings as required. See this help article for APN settings.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Data not working

Staliger — Fri, 18 Dec 2020 23:09:49 GMT

@Visco2000 I had the same when I put sim in a new phone. Calling and texting was working, but no data. As was mentioned before, try to set up new APN access point according to provided settings and then click on it to enable. After that, data symbol should appear, and your internet will work.

Re: Data not working

Triguy — Sat, 19 Dec 2020 00:06:26 GMT

Make sure you have the correct APN settings.

Tap - settings - network and internet - mobile network - advanced ( scroll down to ) - access point names
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Select Save/Done. Select Public Mobile to connect to the Public Mobile network