topic Re: Service issues in Get Support

Service issues

osher7788 — Thu, 06 Jan 2022 06:35:57 GMT

I live in white rock, BC.

Sometimes my phone will think I am in the US and will stop working for me, I cant receive or make calls since I don't have an add on. although i am not in the US.

How can I fix it?

Ive been using PM for 2 months now, and didnt have any issues, sometimes at night i would get messages from PM that I am in the US and need to buy an add on package, but I never had trouble of making calls

Today for almost half a day I did not have an cellular service

Re: Service issues

hairbag1 — Fri, 18 Dec 2020 00:19:10 GMT

@osher7788 wrote:
I live in white rock, BC.
Sometimes my phone will think I am in the US and will stop working for me, I cant receive or make calls since I don't have an add on. although i am not in the US.

How can I fix it?

See if you can manually select Public Mobile network when that happens.

Re: Service issues

HALIMACS — Fri, 18 Dec 2020 00:42:57 GMT

Hi @osher7788

Perhaps also try disabling "roaming" on your device? May or may not work... let us know.

Re: Service issues

cin7 — Fri, 18 Dec 2020 06:26:40 GMT

Reach out to the Moderator Team for some assistance -

Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

Re: Service issues

jlarocque96 — Fri, 18 Dec 2020 17:31:10 GMT

@osher7788

Swipe Down On Home Screen
Settings (gear at upper right usually)
Mobile networks
Make sure "Data Roaming" is disabled

To stop it from happening again.

Network operators
check around here if there is a way to disable automatic networks.

These instructions are under the assumption you are on android maybe you OP you can tell us what phone?

Re: Service issues

osher7788 — Fri, 18 Dec 2020 17:44:36 GMT

so i have a samsung s8+ (so yes an android)

next time this happens I will try to disable roaming data.

I think it might be because i have dual sims, I have one from Israel since I get mobile data much cheaper there.

I will update if it helped

Re: Service issues

computergeek541 — Fri, 18 Dec 2020 17:47:02 GMT

@osher7788 wrote:
so i have a samsung s8+ (so yes an android)
next time this happens I will try to disable roaming data.

I think it might be because i have dual sims, I have one from Israel since I get mobile data much cheaper there.

I will update if it helped

Disabling data roaming will not help with the inability to make or receive phone calls because of accident network swtiching, nor will it prevent you from connecting to U.S. networks. The settings are unrelated to what you've been asking about. The only way you're going to achieve this is through manual network selection.