topic Re: Replacing SIM card in Get Support

Replacing SIM card

Showkace — Thu, 06 Jan 2022 06:35:55 GMT

Lost my old phone and trying to replace my new phone with a new sim card. It's has to be done entirely through a bot to ticket submission system and it's confusing and taking forever. What gives? How long is t his process supposed to take?

Re: Replacing SIM card

Spudster — Sun, 28 Mar 2021 02:26:36 GMT

@Showkace

It can take anywhere from a couple of hours to several hours.

Once you have the new SIM card, contact the moderators to advise them of the new SIM number.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then account-related issue, then need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Re: Replacing SIM card

computergeek541 — Sun, 28 Mar 2021 02:35:34 GMT

@Showkace wrote:

Lost my old phone and trying to replace my new phone with a new sim card. It's has to be done entirely through a bot to ticket submission system and it's confusing and taking forever. What gives? How long is t his process supposed to take?

Have you alraedy submitted the ticket? Official moderator hours ended at 10pm Easterm Time, so at this point, I wouldn't expect an answer until tomorrow.

Re: Replacing SIM card

TheGx — Sun, 28 Mar 2021 03:00:12 GMT

@Showkace :Yeah having to wait for Moderator to swap SIM card is something alot people don't agree with, especially since we used to be able to swap it ourselves in self serve not too long ago. Here a link to why it got changed:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Absolutely-insane-bureaucracy-I-can-t-just-change-my-SIM-card/td-p/665829

Re: Replacing SIM card

LurganIeUk — Sun, 28 Mar 2021 03:33:48 GMT

@Showkace

Hi, have you checked to see if your phone works? Have you inserted the new SIM card?

It is possible the process is done but they have not advised you yet.

Re: Replacing SIM card

Showkace — Sun, 28 Mar 2021 09:21:20 GMT

Yes I did check, thanks for the suggestion tho. I think the guy was right and I'll have to wait for a moderator tomorrow.

Re: Replacing SIM card

LurganIeUk — Mon, 29 Mar 2021 01:54:51 GMT

@Showkace

So are you up and running???

Re: Replacing SIM card

Showkace — Mon, 29 Mar 2021 01:58:57 GMT

Unfortunately not. I did get a reply from a moderator asking for conformation and responded accordingly but I'm still waiting for the sim card to be activated.

Re: Replacing SIM card

LurganIeUk — Mon, 29 Mar 2021 02:02:26 GMT

What part of the country are you in....just out of curiosity??

Re: Replacing SIM card

Showkace — Mon, 29 Mar 2021 02:05:27 GMT

West Coast, PST timezone.