topic Re: Error 812 when trying to activate my SIM Card in Get Support

Error 812 when trying to activate my SIM Card

Lydiaa — Thu, 06 Jan 2022 06:35:51 GMT

I made the payment and selected my phone number and the payment was taken but I received a Error code # 812.
I opened a ticket 2 days ago and haven't heard back.

What is that error number about?

Re: Error 812 when trying to activate my SIM Card

esjliv — Mon, 09 Oct 2023 12:32:27 GMT

@Lydiaa wrote:
I made the payment and selected my phone number and the payment was taken but I received a Error code # 812.
I opened a ticket 2 days ago and haven't heard back.
What is that error number about?

@Lydiaa , If it has been 2 days since you created a ticket, and you have not heard back from any Moderator, I would send in another ticket.

Do you have ANY services?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Re: Error 821 when trying to activate my SIM Card

Lydiaa — Sat, 27 Mar 2021 23:48:27 GMT

Actually Error number 821

Re: Error 812 when trying to activate my SIM Card

NDesai — Sat, 27 Mar 2021 23:53:32 GMT

@Lydiaa Can you login at all?

cc @CS_Agent user haven't heard back in a couple of days.

Re: Error 821 when trying to activate my SIM Card

BKNS27 — Sat, 27 Mar 2021 23:54:44 GMT

@Lydiaa

I think error 821 is a hardware problem with your computer.
Try using a different computer and see if the same error shows up.

Re: Error 812 when trying to activate my SIM Card

Spudster — Sun, 28 Mar 2021 00:59:56 GMT

@Lydiaa

The key question is, do you have active, working services?

If you do, don't worry about any error codes.

Re: Error 812 when trying to activate my SIM Card

gpixel — Sun, 28 Mar 2021 01:09:11 GMT

@Lydiaa check your private message inbox. moderators have most likely responded to your ticket already. this error most likely failed to create a self serve account. if you cannot login to your self serve then you will need to ask mods to fix it for you. don't put this off as the self serve account is very important

Re: Error 812 when trying to activate my SIM Card

Lydiaa — Sun, 28 Mar 2021 17:08:25 GMT

No can't login and the number is not in service

Re: Error 821 when trying to activate my SIM Card

Lydiaa — Sun, 28 Mar 2021 17:09:25 GMT

Ok I'll try but am I going to have to do the whole process again? I already made a payment.

Re: Error 812 when trying to activate my SIM Card

Lydiaa — Sun, 28 Mar 2021 17:10:03 GMT

No services at all...

Re: Error 812 when trying to activate my SIM Card

esjliv — Sun, 28 Mar 2021 17:11:39 GMT

@Lydiaa wrote:
No services at all...

@Lydiaa did you try calling that Porting Phone number?

You can also inquire with the Moderators. If you paid you should have service if you have a compatible phone.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)