topic Re: Calls but no texting in Get Support

Calls but no texting

LauraW — Thu, 06 Jan 2022 06:35:30 GMT

I just switched to Public Mobile this afternoon. I can receive calls but no texts and, though my texts say sent, they are not being received. I have a Google Pixel 3A xl. I checked the Google Play store and there doesn't seem to be any issues with the messenger app. Thank you!

Re: Calls but no texting

cellphoneuser1 — Thu, 17 Dec 2020 04:58:36 GMT

@LauraW if you text yourself, do you get it? If you do get it, problem is at other side for other outgiing messages. Do you receive texts?

Re: Calls but no texting

JK8 — Thu, 17 Dec 2020 04:58:35 GMT

@LauraW wrote:
I just switched to Public Mobile this afternoon. I can receive calls but no texts and, though my texts say sent, they are not being received. I have a Google Pixel 3A xl. I checked the Google Play store and there doesn't seem to be any issues with the messenger app. Thank you!

Did you port your number?

Have you rebooted your phone or reset network settings.

Re: Calls but no texting

LauraW — Thu, 17 Dec 2020 05:09:54 GMT

Yes, texting myself worked. But I'm not receiving texts and no is receiving my texts.

Re: Calls but no texting

LauraW — Thu, 17 Dec 2020 05:10:53 GMT

I did port my number and I've rebooted my phone multiple times. Would I be able to receive calls if the number wasn't ported?

Re: Calls but no texting

cin7 — Thu, 04 Feb 2021 00:29:26 GMT

Did you get a text from previous cell phone provider confirming the port to PM?

Porting Your Number Into Public Mobile

If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.The SMS will read as follows:Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at *** to authorize your number transfer

Tips:

Keep the old account's device on with the SIM card inside to receive the validation message. If that’s not possible, please ensure you can access the SIM from a different device.
Be sure to check all texts that could go to any other members on the old account and any junk or spam folders.

Re: Calls but no texting

LauraW — Thu, 17 Dec 2020 05:18:24 GMT

I didn't get a message from my previous provider. I probably changed my SIM card too quickly. Would calls still work though?

Re: Calls but no texting

cellphoneuser1 — Thu, 17 Dec 2020 05:22:23 GMT

@LauraW if porting fails, you can't receive calls. Port failing doesn't block outgoing texts.

Re: Calls but no texting

will13am — Thu, 17 Dec 2020 05:35:23 GMT

@LauraW , calls sort of work. Anyway, I suggest you check out this help article concerning porting. Call in to have your port resubmitted. Good luck and welcome to Public Mobile.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection