topic Re: Unlock my phone in Get Support

Unlock my phone

Bev7 — Thu, 06 Jan 2022 06:35:10 GMT

I had a Public Mobile account with my own unlocked phone.
I transferred my phone number to another provider. Now they say my phone is locked.
How do I get Public Mobile to unlock my IPhone?

Re: Unlock my phone

HALIMACS — Sat, 27 Mar 2021 13:39:37 GMT

@Bev7

Public Mobile does not "lock" phones.

Was the device an 'older' one you may have used with a TELUS or Koodo plan prior to being with Public Mobile? If so, it may be still locked to them as part of the initial purchase. If so, you can contact either to request unlocking which they will do.

In order to unlock it with the original provider, they'll need the IMEI number which can be found by dialing *#06# from the device needing to be unlocked. If you know the device was locked to TELUS or Koodo, I'd try them first. Then approach Public Mobile afterwards.

You could try using iTunes to assist with unlocking your Apple device - some have reported prior success with that.

Re: Unlock my phone

HALIMACS — Sat, 27 Mar 2021 13:03:27 GMT

@Bev7

Is it possible you mean the number porting is being held up? (as opposed to the device being locked?)

Here's some information on porting a number OUT of Public Mobile to another provider:

To help protect customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.

The SMS text will read as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our moderator team who will be able to assist you.

Re: Unlock my phone

esjliv — Sat, 27 Mar 2021 13:17:08 GMT

@Bev7 wrote:
I had a Public Mobile account with my own unlocked phone.
I transferred my phone number to another provider. Now they say my phone is locked.
How do I get Public Mobile to unlock my IPhone?

@Bev7

How long have you had you Public Mobile account?

If your phone IS somehow locked with Public Mobile from a long long time ago, use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Unlock my phone

Spudster — Sat, 27 Mar 2021 13:50:49 GMT

Whoa, @esjliv

That would be some old phone if it were locked to Public Mobile!!!

Might be time for the OP to consider a replacement. 🤣🤣🤣