topic Re: phone plan suspended in Get Support

phone plan suspended

stepperal — Thu, 06 Jan 2022 06:35:10 GMT

we have auto payment but our line has been deactivated because of non payment

Re: phone plan suspended

Dunkman — Wed, 16 Dec 2020 14:57:55 GMT

Please remove your phone number from public website.

Unfortunately, autopay does fail sometimes. Try to manually load enough funds to your account equivalent to your monthly fee. That should re-start your plan.

Re: phone plan suspended

Ekroop — Sun, 09 May 2021 23:19:07 GMT

Please help me to activate it

Re: phone plan suspended

BlueB — Sun, 09 May 2021 23:22:55 GMT

Welcome to the Community @Ekroop! 🙂

This is an old thread/discussion to help user "stepperal" with a problem of a Suspended phone plan that was solved.

If you have a problem, feel free to start a new thread/discussion so we can help you too! Jumping onto another discussion thread can get confusing (and distracting). 🙂

Re: phone plan suspended

esjliv — Sun, 09 May 2021 23:27:35 GMT

@Ekroop wrote:
Please help me to activate it

@Ekroop have you completed the Activation of a Public Mobile SIM card here: https://publicmobile.ca/en/on/portal/activation

Are you having issues, like what?

If you have not activated yet, you may try this method by clicking this link to use the: Public Mobile Online Activation Assistance

EDIT:

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" Button
Then, Select Resume/Reactivate Service
Reboot your phone.

Re: phone plan suspended

Anonymous — Sun, 09 May 2021 23:26:56 GMT

@Ekroop : So you found a thread titled suspended. Are you asking about unsuspending an existing account? Or are you asking about activating a whole new account?

Can you log in to your self-serve? Or what happens when you dial 611 on a phone with the PM SIM in?

Re: phone plan suspended

Ekroop — Sun, 09 May 2021 23:30:32 GMT

My ph is suspended, I don't remember my pin, or use id

Re: phone plan suspended

esjliv — Sun, 09 May 2021 23:36:32 GMT

@Ekroop wrote:
My ph is suspended, I don't remember my pin, or use id

@Ekroop what about logging into your Self Serve account? Sign in here with your email: https://selfserve.publicmobile.ca

If you never created a Self Serve account, you can do that here: https://selfserve.publicmobile.ca/self-registration/

To reactivate a suspended plan all you need to do is top-up your balance to keep the current plan going.

You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.

After 90 days of non-payment, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

If you cannot remember your Account PIN look at texts from when you activated with PM, it should have been texted to you when activated.

If you cannot find that only the Moderators can help you get or change your PIN.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: phone plan suspended

HALIMACS — Sun, 09 May 2021 23:39:49 GMT

@Ekroop wrote:
Please help me to activate it

Before we all guess how to best help, can you share with us what you've done so far, what worked and what didn't, and other particulars.

This way, our answers can be specific to your issues.

If you want us to do it all for you, Public Mobile may not be the service for you...

Re: phone plan suspended

HALIMACS — Sun, 09 May 2021 23:42:15 GMT

@Ekroop wrote:
My ph is suspended, I don't remember my pin, or use id

Getting close....

How long have you had service with Public Mobile?

How long has your phone been suspended?

Did you ever setup a self-serve account?

Are (or were) you on auto-payment?

Did you activate service yourself, or in-store?

Do you know your own e-mail address - or do you have too many to know which one used to activate your Public Mobile service?

Re: phone plan suspended

BlueB — Sun, 09 May 2021 23:42:51 GMT

@Ekroop

As @HALIMACS was alluding to, Public Mobile is "no frills" service with limited support from them. We're all users like you, helping each other out. We're happy to help, but is hard with the minimal details you're providing us.

I would still like to suggest you create a new discussion thread so we can focus on helping you - put in a descriptive Subject line + details on your problem (what happened, when, what you've tried, etc):

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/paying_for_your-service

Re: phone plan suspended

Anonymous — Mon, 10 May 2021 00:16:00 GMT

@Ekroop : Click on the subject line "Re: phone plan suspended" to see the whole topic.

Click on "See more..." to see more of the individual reply. If you might have a language thing try using Google Translate and copy/paste the result back here.