topic Re: US calls in Get Support

US calls

Elisabeth2 — Thu, 06 Jan 2022 06:35:05 GMT

We made an $8 add on for calls for 10 days to the USA. Can't complete the call - won't go through and 2 days have been wasted. Can't talk to anyone regarding this. We have $48 credit after paying for that add on so that's not the issue. Anyone?!

We have turned the phone off and on, checked settings all okay.

Thanks

Re: US calls

HALIMACS — Sat, 27 Mar 2021 03:53:55 GMT

@Elisabeth2

It appears you have purchased the USA roaming add-on which is used when you are travelling within the USA and looking to make calls.

EDIT:

To call USA from Canada, you need to purchase the US calling add on:

1000 U.S. Long Distance Minutes - $15

Re: US calls

will13am — Sat, 27 Mar 2021 03:52:17 GMT

@Elisabeth2 , are you roaming in the US or trying to call to the US from Canada. If the latter, then you need to get the US long distance add-on. The US roaming add-on only works while traveling in the US.

Re: US calls

crustylady — Sat, 27 Mar 2021 04:13:01 GMT

Here's how to add the add ons:

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

Re: US calls

cellphoneuser1 — Sat, 27 Mar 2021 06:59:59 GMT

@crustylady The issue isn't not knowing how to buy add-ons. The wrong add-on was purchased.

Re: US calls

crustylady — Sat, 27 Mar 2021 13:23:16 GMT

@cellphoneuser1

Where the original poster originally said they have a $48 credit, it seemed to me it might have been possible they added funds to the account, but DIDN'T select the add-on to complete the process.

That's why I provided the add-on process provided by the Public Mobile help article.

Re: US calls

crustylady — Sat, 27 Mar 2021 12:11:16 GMT

Yes, I'm aware.

Nice approach, @cellphoneuser1

Re: US calls

cellphoneuser1 — Sat, 27 Mar 2021 17:52:36 GMT

@crustylady wrote:
@cellphoneuser1

Where the original poster originally said they have a $48 credit, it seemed to me it might have been possible they added funds to the account, but DIDN'T select the add-on to complete the process.

That's why I provided the add-on process provided by the Public Mobile help article.

@crustylady With a $48 credit, it isn't possible that the person didn't complete the 2 step process that I thinki you're talking about. There's no $48 add-on. When money is in the account, it's not a 2 step process. Going through thte add-on process once buys it and adds it. The wrong add-on was purchased.

Re: US calls

crustylady — Sat, 27 Mar 2021 18:47:32 GMT

@cellphoneuser1

I'm aware there's no $48 add-on.

Simply trying to provide additional information to help the original poster with the add-on process.

@Elisabeth2 , have things been rectified?