topic Re: Community in Get Support

Community

samjadali — Thu, 06 Jan 2022 06:34:55 GMT

I activate my new sim from the store today. I noticed there is one month free promotion ending on March 31th . Can I avail this promotion after activation?

Re: Community

HALIMACS — Sat, 27 Mar 2021 02:49:18 GMT

@samjadali

You can nicely request this of the moderator team. (public mobile customer service)

If you activated in-store, it's regrettable the store staff didn't set you up for this prior to beginning the activation.

Here's how to ask the moderators. There are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Community

darlicious — Sat, 27 Mar 2021 02:18:55 GMT

@samjadali

I would immediately register the same email address you activated with for the promotion. Then wait out the 30 days and see if the 30 day credit is added to your account as per the terms and conditions of the promotion. If it is not added by the time your renewal occurs I would then contact the moderators and ask them to add it to your account.

Re: Community

BKNS27 — Sat, 27 Mar 2021 03:32:10 GMT

@samjadali

As @darlicious have indicated, you can try registering your email on the 1 month free promo at the PM Flash Sale page:

https://www.publicmobile.ca/en/on/fs2020

and wait to see if the moderator will assist you with the promo.

Re: Community

samjadali — Sun, 28 Mar 2021 00:16:20 GMT

Okay, thank you.