topic Re: Phone message and otp in Get Support

Phone message and otp

Philipdeerwood — Thu, 06 Jan 2022 06:34:32 GMT

Dear all,

Iam not receiving messages or OTP from my bank and from my Internet provider.

Also, wifi often goes off and on

Something wrong with my phone. Would appreciate someone would rectify the phone problems.

Thanks in advance

Re: Phone message and otp

Staliger — Fri, 26 Mar 2021 18:16:14 GMT

@Philipdeerwood What is your phone model?

Re: Phone message and otp

HALIMACS — Fri, 26 Mar 2021 18:21:11 GMT

@Philipdeerwood

Sounds like a phone-related issue if it's with Wi-Fi. (unless you mean to say, data)

Try:

a reboot of device
make sure all device systems are updated
remove and reinsert SIM card
resetting network connections.

If this is a "NEW" issue which hasn't occurred before, you might wish to reach out to Moderators to inquire if there's issues with SMS which you haven't had previously.

Here's how to contact a moderator; there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Phone message and otp

darlicious — Fri, 26 Mar 2021 18:27:56 GMT

@Philipdeerwood

What is the make and model of your phone?
How long have you been a pm customer?
What plan do you have?
What is your OS?
What is the last software update you have recieved?

Re: Phone message and otp

computergeek541 — Fri, 26 Mar 2021 18:57:12 GMT

@Philipdeerwood wrote:
Iam not receiving messages or OTP from my bank and from my Internet provider.
Also, wifi often goes off and on
Something wrong with my phone. Would appreciate someone would rectify the phone problems.

Wi-Fi isn't related to your Public Mobile service. When it comes to to the one-time passwords, did you recently port this phone number over to Public Mobile. There have been some reports about these text messages not working for about the first 48 hours.

Re: Phone message and otp

esjliv — Fri, 26 Mar 2021 22:43:15 GMT

@Philipdeerwood wrote:
Dear all,
Iam not receiving messages or OTP from my bank and from my Internet provider.
Also, wifi often goes off and on
Something wrong with my phone. Would appreciate someone would rectify the phone problems.
Thanks in advance

@Philipdeerwood for Wifi issues contact your Wifi/Internet provider.

"Some banks will block sending OTP texts to mobile numbers that have recently been ported to a new carrier as a fraud protection measure, even if calls and regular text messages are working OK after a port. (In case of an unauthorized port) Banks monitor for changes in the "OCN" (operating carrier number) associated with a number.

After some amount of time it should start working again. Hopefully no more than a couple more days..."

See thread here: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Not-receiving-One-time-password-after-porting/m-p/626157#M126186