topic Re: December rewards in Get Support

December rewards

drmisty27 — Thu, 06 Jan 2022 06:34:07 GMT

I signed up before December 18 but don’t see my promotional rewards in my account. When will it be applied.

Re: December rewards

hTideGnow — Mon, 14 Dec 2020 15:25:10 GMT

within 30 days..but i think it usually there within a week

Eligible customers will be credited the 30-day rate plan amount within 30 business days. These credits will count towards your next plan renewal.

Re: December rewards

hTideGnow — Mon, 14 Dec 2020 15:25:53 GMT

@drmisty27 wrote:
I signed up before December 18 but don’t see my promotional rewards in my account. When will it be applied.

Also, did you mean Dec 8? Today is just Dec 14.. 🙂

Re: December rewards

darlicious — Mon, 14 Dec 2020 15:33:32 GMT

@drmisty27

Did you activate in November or December? Is your first renewal about to occur in the next day or two? If so contact the moderators and ask them to add the credit to your account.

Edit: Or do you mean rewards like autopay, community etc.....those get applied during renewal.

Re: December rewards

drmisty27 — Mon, 14 Dec 2020 15:33:41 GMT

How do I contact a moderator?

Re: December rewards

computergeek541 — Mon, 14 Dec 2020 17:47:12 GMT

@drmisty27 wrote:
I signed up before December 18 but don’t see my promotional rewards in my account. When will it be applied.

If you're asking about the free holiday giveaway add-ons, those need to be maually added to your account. If that was done during activation, that can still be done by "purchasing" the $0 add-ons from within your account at selfserve.publicmobile.ca.

Re: December rewards

drmisty27 — Mon, 14 Dec 2020 15:35:31 GMT

I’m sure my email said December 18 th, but I did sign up before the 8 th as well.

Re: December rewards

drmisty27 — Mon, 14 Dec 2020 15:36:41 GMT

I will try that, thank you

Re: December rewards

darlicious — Mon, 14 Dec 2020 15:41:45 GMT

@drmisty27

Two options....via simon the chatbot by clicking on the chat bubble at the bottom right if your screen or private message the envelope icon next to your avatar the top right of your screen.

Re: December rewards

darlicious — Mon, 14 Dec 2020 15:40:55 GMT

@drmisty27

If you had to sign up by December 18th then you will likely see the credit appear in your account 5 business days after the promotional period is over. Around the 23rd of the month.

Re: December rewards

drmisty27 — Mon, 14 Dec 2020 15:44:57 GMT

Ok I will check again after the 23rd. Thank you

Re: December rewards

cmgarside — Mon, 14 Dec 2020 15:53:43 GMT

Are the December awards for 2gb of data and international calling carried over like other bonuses?

Re: December rewards

kb_mv — Mon, 14 Dec 2020 15:56:27 GMT

@cmgarside wrote:
Are the December awards for 2gb of data and international calling carried over like other bonuses?

@cmgarside yes

Re: December rewards

computergeek541 — Mon, 14 Dec 2020 17:48:03 GMT

@cmgarside wrote:
Are the December awards for 2gb of data and international calling carried over like other bonuses?

The free 2GB is a one time free add-on. You keep it until it's all used up.

Re: December rewards

jlarocque96 — Mon, 14 Dec 2020 21:15:52 GMT

Hey man, I was wondering the same thing, but everyone says check back in a month. It would be nice if they showed up at least as "upcoming credits"

Re: December rewards

cin7 — Tue, 15 Dec 2020 04:44:35 GMT

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

Re: December rewards

darlicious — Tue, 15 Dec 2020 11:18:14 GMT

@jlarocque96

Nah.....that would make too much sense. Pm likes to keep you on your toes it adds to your excitement level! In all seriousness pm has settled into a pattern of adding a promotional credit across the board on the same day usually 5 business days after the promotional period ends. The email sign up makes it easier to add activation credits freeing up time for the moderators to handle the odd new customer that gets missed.

Re: December rewards

danreyan — Tue, 15 Dec 2020 11:28:45 GMT

Where do PM publish such rewards? I only knew of Black Friday 2GB rewards and it is there until it is used up. I got my 2GB black friday rewards. I hope this 2GB December rewards will also be added automatically

Re: December rewards

Jb456 — Tue, 15 Dec 2020 12:04:06 GMT

@danreyan are you asking about the free holiday gifts?

The announcement section on these forums is where PM posts everything.

All details on how to claim them are on link below.

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/m-p/622484

Re: December rewards

DDM69 — Tue, 15 Dec 2020 13:00:24 GMT

Hello,

You should have received an email notifying you about this free add on.

It is not added automatically. You need to log in and add this to your account (although it will not cost you anything).

Go to purchase add ons.

Then choose the long distance add on and the data add on. These should show as no cost to you, then you click purchase and they are added free.